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You will get You Will Get Customer Support Pro | Email, Live Chat & Social Media DMs
Top Rated
Project details
I provide reliable, friendly, and timely customer support via email, live chat, and social media DMs, ensuring your customers feel heard, valued, and taken care of.
Whether it’s troubleshooting issues, answering product questions, or managing your online community, I bring empathy, attention to detail, and fast response times to every interaction.
I'm experienced with Intercom, Zendesk, and HubSpot, and I’m quick to learn any other tool your team uses fast and efficiently
I’ve helped clients maintain a positive brand image, reduce churn, and boost customer satisfaction scores (CSAT) — and I can do the same for you!
Let me take care of your customers while you focus on scaling your business.
Whether it’s troubleshooting issues, answering product questions, or managing your online community, I bring empathy, attention to detail, and fast response times to every interaction.
I'm experienced with Intercom, Zendesk, and HubSpot, and I’m quick to learn any other tool your team uses fast and efficiently
I’ve helped clients maintain a positive brand image, reduce churn, and boost customer satisfaction scores (CSAT) — and I can do the same for you!
Let me take care of your customers while you focus on scaling your business.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 30 days |
Number of Hours of Work | 5 | 10 | 120 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
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Additional Hour of Work
+$5Frequently asked questions
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Their competency in using spreadsheet would make me work with them in the future.
About Taiwo
Healthcare & Medical Virtual Assistant | Patient Coordination | HIPAA
100%
Job Success
Lagos, Nigeria - 3:12 pm local time
I'm a HIPAA-compliant Medical Virtual Assistant specializing in healthcare administration for clinics, private practices, and telehealth providers. I help healthcare teams streamline daily operations through expert EHR management, patient coordination, insurance verification, and medical office support; so your practice runs efficiently and your patients stay well-served.
What I bring to your practice:
🗓 Patient Coordination & Scheduling
Appointment scheduling, calendar management, patient intake and registration, reminder calls/messages, and patient portal setup — ensuring zero scheduling gaps and smooth patient flow.
📋 EHR / EMR Management
Accurate electronic health record documentation, patient chart updates, and workflow organization across platforms including SimplePractice, TherapyNotes, eClinicalWorks, and DrChrono.
🏥 Insurance & Prior Authorization Support
Insurance eligibility verification, prior authorization submissions, medical billing support, and revenue cycle workflow management; reducing claim delays and administrative bottlenecks.
📁 Medical Office Administration
Virtual front desk support, inbox and communication management, medical records organization, data entry, and HIPAA-compliant patient documentation handling.
Why healthcare providers choose to work with me:
▫️Strong attention to detail in sensitive medical documentation
▫️Familiarity with HIPAA compliance standards and secure data handling
▫️Proactive communication and reliable turnaround on administrative tasks
▫️Experience supporting telehealth and remote practice workflows
If you need a dependable Medical Virtual Assistant who understands healthcare systems and keeps your practice organized, I'm ready to step in immediately.
📩 Send me an invite or message; let's discuss how I can take the admin load off your plate..
Steps for completing your project
After purchasing the project, send requirements so Taiwo can start the project.
Delivery time starts when Taiwo receives requirements from you.
Taiwo works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Setup
I’ll review your tools (Zendesk, Intercom, etc.) and support guidelines
Familiarization & Active Support
I’ll study your product, tone, and typical support issues and I’ll begin responding to customers via chosen channels.