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You will get Customer Support Pro | Zendesk & Gorgias Certified | 10+ Years Experience
Top Rated
Project details
10+ years of support experience with AT&T & Amazon. Certified in Zendesk & Gorgias. I offer fast, reliable, and friendly customer service — no training needed, I’ll plug into your system and start helping your customers right away.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$24
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Revisions | 0 | 0 | 0 |
Optional add-ons
You can add these on the next page.
Rush Delivery
(+ 1 Day)
+$10
Daily Report
(+ 1 Day)
+$15
Extra Hour of Support
+$12Frequently asked questions
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EG
Ethan G.
Jun 17, 2026
VoIP Support Specialist – Pre-Hire Aptitude Assessment
About Mailuv
Customer Support Specialist | SaaS | Shopify | CRM & Help Desk Expert
100%
Job Success
Angeles City, Philippines - 3:04 pm local time
With 14+ years of customer service experience, including 5,500+ hours on Upwork, I specialize in customer support, technical troubleshooting, Shopify operations, billing and accounts receivable, CRM administration, and help desk support. As a Top Rated Plus freelancer with a 100% Job Success Score, I'm committed to providing reliable, high-quality support that clients can count on.
I'm experienced in resolving customer issues, managing orders, returns, refunds, billing inquiries, disputes, and chargebacks while delivering a seamless customer experience. I adapt quickly to new systems, proactively research solutions, work effectively with minimal supervision, and continuously look for ways to improve workflows, maximize available resources, and enhance both customer satisfaction and operational efficiency.
🏆 Certifications
• Gladly Certified
• Zendesk Certified Guide Specialist
• Gorgias Certified
• Lean Six Sigma Green Belt
⭐ Areas of Expertise
• Customer Experience (CX)
• SaaS Customer Support
• Technical Support & Troubleshooting
• Shopify & eCommerce Support
• Email, Chat & Phone Support
• CRM & Help Desk Administration
• Billing & Accounts Receivable
• Order Management, Returns & Refunds
• Customer Retention & Escalation Management
• Virtual Assistance & Administrative Support
• Process Improvement & Operations Support
🛠 Tools & Platforms
CRM & Help Desk: Gladly, Zendesk, Gorgias, ConnectWise, Salesforce, HubSpot
eCommerce: Shopify, Cin7, ShipStation, Fishbowl, Amazon Seller Central, Temu Seller Central, CC2.0
Technical: Microsoft Intune, Apple Business Manager (ABM), SOTI, VoIP, Mobile Device Management (MDM)
Productivity & Collaboration: Microsoft 365, Google Workspace, Slack, Microsoft Teams, Zoom, Jira, Trello, Asana, ClickUp, Notion, Aircall, RingCentral
🎯 What You Can Expect
✔ Professional, empathetic customer support
✔ Fast and accurate issue resolution
✔ Organized ticket and inbox management
✔ Clear communication with customers and internal teams
✔ Reliable operational and administrative support
✔ A self-motivated, resourceful professional who works effectively with minimal supervision, proactively researches solutions, maximizes available resources, and continuously improves workflows
If you're looking for a dependable Customer Support Specialist who can quickly adapt to your workflows, represent your brand professionally, and deliver outstanding customer experiences, I'd be happy to discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Mailuv can start the project.
Delivery time starts when Mailuv receives requirements from you.
Mailuv works on your project following the steps below.
Revisions may occur after the delivery date.
Send report (if applicable)
Daily/summary report for Standard or Premium packages.