You will get Customer Support Service for 40 Hours per Week for $8/HR
Project details
Customer Support Specialist Job Responsibilities:
1. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
2. Attract potential customers by answering product and service questions and suggesting information about other products and services.
3. Maintains financial accounts by processing customer adjustments.
4. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
5. Prepares product or service reports by collecting and analyzing customer information.
6. Maintains customer records by updating account information.
7. Teamwork makes the dream work!
1. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
2. Attract potential customers by answering product and service questions and suggesting information about other products and services.
3. Maintains financial accounts by processing customer adjustments.
4. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
5. Prepares product or service reports by collecting and analyzing customer information.
6. Maintains customer records by updating account information.
7. Teamwork makes the dream work!
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included $320
These options are included with the project scope.
$320
- Delivery Time 5 days
- Number of Hours of Work 40
- Summary Report
- Email Support
- Live Chat Support
About Elena
Virtual Assistant - Executive Level Support
Naga, Philippines - 1:48 pm local time
Professional with over 5 years of remote work experience and more
than 6 years of experience as a Customer Service Representative in the
contact center industry. I have supported U.S.-based clients across
telecommunications, finance, sales, e-commerce, and home cleaning
service. Known for being organized, detail-oriented, and proactive, I
communicate effectively, adapt quickly to new tools and processes, and
enjoy helping businesses stay efficient through reliable administrative
support.
WORK EXPERIENCE:
Virtual Assistant - Executive Level Support
Fabulously Clean House Cleaning LLC
Boise, Idaho, USA - Sept. 2024 to July 2026
Calendar and email management
Data entry and database maintenance
Online research and information gathering
Document preparation and formatting
Google Sheets and Microsoft Excel spreadsheet management
Customer support via email and chat
CRM updates and record management
Digital file organization and document management
General administrative and executive support
Collaboration with business owners, executives, and remote
teams
Managed customer service via phone, email, and SMS
Forward to the scheduler the request for a change of the
schedules and recurring service.
Prepared service quotes and followed up with leads.
Coordinated with cleaners and monitored daily job progress.
Managed bookings and customer records in MaidCentral.
Resolved customer concerns and handled service escalations.
Maintained reports, updated work orders, and supported daily
operations
ADR Financial Group – The Business Credit Blueprint, Charlotte, North Carolina USA
Customer Support Specialist- Home Based, July 2023 – October 2023
• I respond to emails, complete assigned tasks, handle phone calls, and resolve escalations. Monitoring payments and any other assigned task relating to the success of the customer service department.
Batteryclerk LLC, Delray Beach, FL
Customer Care Manager – Home-Based Job, Oct 2017 - Sep 2021
• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Review claims adjustments with dealers, examine parts claimed to be defective, and approve or disapprove dealers' claims.
• Resolving issues and concerns via chat and email support.
• Receive calls and do outbound. Answer customers’ account inquiries.
SUTHERLAND GLOBAL SERVICES, Cavite City, Carmona
ATnT – Telecommunication Account
Customer Service Representative, Jan 2017 - Sep 2017
• Do inbound and outbound calls.
• Answer account inquiries for Telco accounts.
SITEL PHILIPPINES, Mandaluyong City, Boni
Capital One Bank – Financial Account
Customer Service Representative Level 2, Apr 2014 - Sep 2016
• Financial accounts do inbound and outbound calls Tier1 Fraud Transaction
• Tier 2 for Fraud Identity
• Answer account inquiries. Process refunds and disputes.
Customer Service Representative Level 1 – Sales Account
• Account activation.
• Selling services to avoid fraudulent activity in the account.
TELEPERFORMANCE PHILS., Ortigas City, Edsa Shaw
Virgin Mobile – Telecommunication Account
Customer Service Representative, Feb 2013 - Apr 2014
Do inbound and outbound calls.
Account activation to assign new phone numbers and retain old numbers for their post-paid plan.
SUTHERLAND GLOBAL SERVICES, Naga City, Pili
H and R Block Bank – Financial Account
Customer Service Representative, Mar 2012 - May 2013
Do inbound calls and answer account inquiries.
Tax refund status and verifying the account.
Steps for completing your project
After purchasing the project, send requirements so Elena can start the project.
Delivery time starts when Elena receives requirements from you.
Elena works on your project following the steps below.
Revisions may occur after the delivery date.
AFTER PURCHASING THE PROJECT
After purchasing the project, send requirements so I can start the project. Delivery time starts when I receive requirements from you.
Works on your project following the steps below.
Revisions may occur after the delivery date. Share system logins