You will get Customer Support/Services + Community Moderation + Virtual Assistance.
Top Rated
Project details
Upwork's Top Rated Plus Badge
I have been in the customer support industry for the past 7 years. Communication is my best skill. I will handle your customers like my own in the most professional manner with full responsibility for time management as you require.
Focusing on providing a high level of service, exceptional reliability, and competitive pricing, I am initially offering clients three support services:
1. E-mail management
2. Real-Time Text Chat Support
3. Customer Information Analysis and Reporting
I will assist you with the following services:
- eCommerce customer support through given CRM or email account.
- Live chat support
- Email support.
- Answer product-related queries. (Email, live chat & Facebook pages)
- Answer order processing & order delivery status queries.
- Process order refunds and cancelationn processing.
- Make recommendations (for new content).
- Conflict resolution.
- Answer messages, answer comments on Facebook page and Instagram profile.
- Moderate inappropriate messages or comments on social media.
I have been in the customer support industry for the past 7 years. Communication is my best skill. I will handle your customers like my own in the most professional manner with full responsibility for time management as you require.
Focusing on providing a high level of service, exceptional reliability, and competitive pricing, I am initially offering clients three support services:
1. E-mail management
2. Real-Time Text Chat Support
3. Customer Information Analysis and Reporting
I will assist you with the following services:
- eCommerce customer support through given CRM or email account.
- Live chat support
- Email support.
- Answer product-related queries. (Email, live chat & Facebook pages)
- Answer order processing & order delivery status queries.
- Process order refunds and cancelationn processing.
- Make recommendations (for new content).
- Conflict resolution.
- Answer messages, answer comments on Facebook page and Instagram profile.
- Moderate inappropriate messages or comments on social media.
Purpose
PersonalIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Engineering, Environmental, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Photography, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$150
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
(+ 10 Days)
+$8
18 reviews
(14)
(2)
(1)
(1)
(0)
This project doesn't have any reviews.
TY
Tiffany Y.
Apr 25, 2026
Client Servicing Specialist & Scheduler
SN
Suleiman N.
Dec 16, 2025
We are looking for a dedicated customer support representative
One of the fastest and most reliable person for any task. Really recommend.
LB
Lee B.
Mar 16, 2025
Virtual Executive Assistant
DP
Dhiraj P.
Mar 10, 2025
Recruiter
MK
Mohammed K.
Oct 14, 2024
LinkedIn Recruiter for Fintech Industry
About Awais
Virtual Assistant, Recruitment Specialist & Customer Support Expert
97%
Job Success
Dubai, United Arab Emirates - 5:26 pm local time
Key Services:
Recruitment & Talent Acquisition:
⭐ Full-cycle recruitment (tech, non-tech, executive search)
⭐ Talent mapping & market research for smart scaling
⭐ ATS & CRM management (LinkedIn, HubSpot, Greenhouse)
⭐ Streamlined onboarding & process optimization
Customer Support & Virtual Assistance:
⭐ Multi-channel support (Zendesk, Shopify, Freshdesk, Email, Chat)
⭐ Complaint resolution, escalation handling, and high CSAT scores
⭐ Calendar, inbox, and workflow management for executives
⭐ E-commerce order support, CRM data entry, and process automation
Why Clients Recommend Me:
- Built and scaled teams from 6 to 45+ (Oliv AI) and delivered 400+ hires for DEVSINC
- Managed 95%+ customer satisfaction ratings across support programs
- Fast communicator, highly reliable, and committed to confidentiality
Certifications:
Zendesk Support Admin | ClickUp AI | Google Analytics
Recruitment, Talent Acquisition, Executive Assistant, Customer Service, Zendesk, Shopify, SaaS, ATS, CRM, Virtual Assistance, Tech Hiring, Onboarding
Steps for completing your project
After purchasing the project, send requirements so Awais can start the project.
Delivery time starts when Awais receives requirements from you.
Awais works on your project following the steps below.
Revisions may occur after the delivery date.
Submit Work report and 1st draft (if required)
If improvements are required then incorporate edits