You will get Customer Support Specialist – Chat, Email & Phone (English & Spanish)
Project details
I provide professional customer support in English and Spanish through chat, email, and phone. With experience in virtual assistance, client management, and administrative tasks, I help businesses:
Respond promptly to client inquiries.
Resolve complaints efficiently and professionally.
Maintain accurate records of communication.
Follow up to ensure client satisfaction.
Provide insights and reports on recurring issues.
I am detail-oriented, proactive, and committed to enhancing your customer experience while saving you time and resources.
Respond promptly to client inquiries.
Resolve complaints efficiently and professionally.
Maintain accurate records of communication.
Follow up to ensure client satisfaction.
Provide insights and reports on recurring issues.
I am detail-oriented, proactive, and committed to enhancing your customer experience while saving you time and resources.
What's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8Frequently asked questions
About Viviam
Virtual Assistant | Customer Support | Appointment Setter | Admin
Santiago, Chile - 6:22 am local time
With over 8 years of experience helping businesses streamline operations, improve client communication, and grow online visibility. I bring a strong background in administrative support, social media management, and lead generation.
✅ Top Services I Offer
Virtual Assistant tasks (Inbox management, calendar, travel bookings)
Customer Service (Email, Chat, Airbnb, Social Media DMs)
Social Media Management (Content scheduling, engagement, Canva design)
Lead Generation (LinkedIn scraping, CRM input, research)
Project Coordination (Task tracking, Trello, Asana, Notion)
CRM Management (HubSpot, Zoho, Airtable, Excel)
✅ Top Tools I Use
Google Workspace (Docs, Sheets, Calendar)
Canva, Notion, Trello, Asana, ClickUp
HubSpot, Pipedrive, Zoho CRM
ChatGPT, AI tools for automation
Instagram, Facebook, LinkedIn (organic growth & engagement)
✅ Why Clients Love Working with Me
Fast learner, excellent communicator
Highly organized and detail-oriented
Bilingual (English – Spanish)
Friendly, resourceful and reliable
Available for both short-term and long-term projects
Let me help you save time, stay organized, and deliver exceptional service to your clients!
Steps for completing your project
After purchasing the project, send requirements so Viviam can start the project.
Delivery time starts when Viviam receives requirements from you.
Viviam works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Access Setup
You provide access to your platforms (email, CRM, chat, phone) and share your support guidelines.
Onboarding & Training
I review your processes, tone, FAQs, and customer journey to ensure aligned communication.