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You will get CUSTOMER SUPPORT SPECIALIST/EMAIL & CHAT SUPPORT
Project details
I offer telemarketing, sales prospecting, and lead generation services to help businesses grow their customer base.
My services include:
• Outbound cold calling
• Lead qualification
• Appointment setting
• Phone and email follow-ups
• Qualified lead generation
• CRM updates and prospect tracking
• Detailed performance reports
My services include:
• Outbound cold calling
• Lead qualification
• Appointment setting
• Phone and email follow-ups
• Qualified lead generation
• CRM updates and prospect tracking
• Detailed performance reports
Purpose
BusinessIndustry
Audio Services, Ecommerce, Environmental, Lifestyle, Media & Entertainment, Telecommunications, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$7
|
Advanced
$15
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Outbound Calls | 50 | 250 | 500 |
Number of Email Sends | 50 | 250 | 500 |
Scriptwriting | |||
Summary Report | |||
Lead List | - |
Optional add-ons
You can add these on the next page.
Additional Outbound Call
(+ 1 Day)
+$4
Additional Email Send
(+ 1 Day)
+$4
Lead List
(+ 1 Day)
+$5Frequently asked questions
About Brice
Customer Support Specialist | CRM Management | Call Center Operations
Cotonou, Benin - 8:20 am local time
I have experience supporting customers through phone, email, and chat, handling inquiries, resolving issues, tracking orders, and ensuring that every customer feels heard and valued. I have worked with tools such as Adversus and Enence Admin to manage customer communications, process orders, and maintain accurate customer information.
Whether it's answering questions, following up with leads, handling complaints, or providing after-sales support, I always aim to deliver a professional, friendly, and solution-oriented service.
My expertise includes:
• Customer Support & Customer Service
• CRM Management
• Inbound & Outbound Calls
• Lead Qualification & Customer Follow-Up
• Order Processing & Order Tracking
• Complaint Resolution
• Customer Success & Retention
• Data Entry & CRM Updates
• After-Sales Support
• Virtual Assistance & Administrative Support
Tools I have worked with:
• Adversus
• Enence Admin
• CRM and Customer Support Platforms
Why work with me?
✔ Friendly and professional communication
✔ Strong organizational skills and attention to detail
✔ Fast learner and proactive problem solver
✔ Dedicated to customer satisfaction
✔ Reliable, responsive, and easy to work with
I provide customer support in French and Spanish, and I can also assist customers through email and chat in English.
If you're looking for someone who genuinely cares about your customers and represents your business professionally, I would be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Brice can start the project.
Delivery time starts when Brice receives requirements from you.
Brice works on your project following the steps below.
Revisions may occur after the delivery date.
Information Gathering
I collect all necessary project information, including business details, target audience, objectives, call script (if available), and any required access to tools or platforms to properly start the campaign.
Follow-up and Outreach
I handle follow-up communication with interested prospects through calls and emails, ensuring proper engagement, answering questions, and maintaining consistent communication to increase conversion opportunities.