You will get Customer Support Specialist | Live Chat & Email Support
Project details
I provide professional and reliable customer support services including live chat support and email support. With over 20 years of customer service experience, I understand how to communicate effectively with customers, resolve issues quickly, and maintain a positive and professional brand image for your business.
I can assist your customers by answering inquiries, resolving concerns, processing requests, and ensuring every customer interaction is handled with care and professionalism. I am detail-oriented, dependable, and committed to helping your business run smoothly.
I am comfortable working with various platforms including email systems, live chat tools, CRM systems, and eCommerce platforms. My goal is to provide excellent support that improves customer satisfaction and helps your business grow.
I can assist your customers by answering inquiries, resolving concerns, processing requests, and ensuring every customer interaction is handled with care and professionalism. I am detail-oriented, dependable, and committed to helping your business run smoothly.
I am comfortable working with various platforms including email systems, live chat tools, CRM systems, and eCommerce platforms. My goal is to provide excellent support that improves customer satisfaction and helps your business grow.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Writing & PublishingLanguage
EnglishWhat's included $50
These options are included with the project scope.
$50
- Delivery Time 1 day
- Number of Hours of Work 2
- Email Support
- Live Chat Support
About Tiana
Customer Support Specialist | Chat, Email & Proofreading | 20+ Years
Charlotte, United States - 12:38 pm local time
I help businesses deliver exceptional customer service and polished, professional communication. With over 20 years of experience in customer service, I specialize in providing reliable support while also ensuring written content is clear, accurate, and professional.
My areas of expertise include:
• Live Chat Support
• Email Support
• Customer Issue Resolution
• Virtual Assistant and Administrative Support
• Data Entry and CRM Management
• Proofreading emails, documents, and website content
• Editing for grammar, clarity, and professional tone
I am known for being dependable, detail-oriented, and calm under pressure. I communicate clearly, resolve issues efficiently, and ensure every interaction reflects professionalism and care.
As a proofreader, I carefully review content to correct grammar, spelling, punctuation, and clarity while preserving your message and voice. My goal is to help your business present itself professionally and confidently.
I am comfortable using tools such as:
• Zendesk
• Shopify
• Gmail and Outlook
• Microsoft Office and Google Workspace
• CRM systems
• Online chat and customer support platforms
I am highly organized, a fast learner, and committed to helping businesses run smoothly while ensuring both customer experiences and written communications are excellent.
I am currently available for remote opportunities and ready to contribute to your team immediately.
Steps for completing your project
After purchasing the project, send requirements so Tiana can start the project.
Delivery time starts when Tiana receives requirements from you.
Tiana works on your project following the steps below.
Revisions may occur after the delivery date.
Review your support system and requirements
I will review your support platform, instructions, and customer service process to understand your needs and ensure I provide accurate and professional support.
Provide professional customer support
I will respond to customer inquiries through email or live chat, resolve issues, and ensure your customers receive excellent service.