You will get Customer Support System setup For SaaS Businesses.
Project details
You will get a dedicated Virtual Assistant who handles your customer support operations professionally and efficiently, so you can focus on growing your business.
I specialize in managing email support, live chat, ticket triage, SLA monitoring, and CRM updates for SaaS and E-Commerce businesses. Using tools like Freshdesk, HubSpot, and Intercom, I ensure every customer interaction is handled with care, speed, and consistency through the CARE framework — Connect, Acknowledge, Resolve, and Extend.
Whether you need someone to clear a backlog, manage daily tickets, or set up your support workflow from scratch, I bring structure, reliability, and a client-first mindset to every project.
Every client gets clear communication, timely updates, and a summary report at the end of each engagement.
I specialize in managing email support, live chat, ticket triage, SLA monitoring, and CRM updates for SaaS and E-Commerce businesses. Using tools like Freshdesk, HubSpot, and Intercom, I ensure every customer interaction is handled with care, speed, and consistency through the CARE framework — Connect, Acknowledge, Resolve, and Extend.
Whether you need someone to clear a backlog, manage daily tickets, or set up your support workflow from scratch, I bring structure, reliability, and a client-first mindset to every project.
Every client gets clear communication, timely updates, and a summary report at the end of each engagement.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$300
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 10 | 20 | 30 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $40Frequently asked questions
About Sharon
Customer Support & Lead Gen Specialist | Zendesk, Freshdesk, HubSpot.
Nairobi, Kenya - 3:39 am local time
Steps for completing your project
After purchasing the project, send requirements so Sharon can start the project.
Delivery time starts when Sharon receives requirements from you.
Sharon works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Discovery
I connect with the client to understand their support needs, tools, workflows, and customer communication style before starting any work.
Setup & Execution
I configure the required tools, organize the ticket queue, and begin managing customer interactions professionally and on time.