You will get Customer Support Triage with Gemini/GPT
Project details
Automate your customer support with AI: incoming tickets are automatically categorized (Refund, Billing, Technical, General) and routed to the right team channel in Slack. Built with n8n, Gmail, and Slack for fast, efficient, and intelligent support operations. Ideal for SMBs, startups, and agencies looking to save time and reduce human error.
Purpose
BusinessIndustry
Business Services & Consulting, Financial Services, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$120
|
Advanced
$155
|
|---|---|---|---|
| Delivery Time | 10 days | 8 days | 7 days |
Number of Hours of Work | 6 | 8 | 9 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | ||
Email Support | - | ||
Live Chat Support | - | - |
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AV
Abhi V.
May 27, 2026
Need an N8N or other automation tool expert.
This guy is a real fraud. He started working and showed some workflows he made for others, and promised to share the final draft in few hours. Later insisted to release the payment saying he needed some money urgently. I, thinking that it's just $50 and his first milestone amount only, released the payment. Now, this guys never answers to texts, messages, calls anything. After 2 months, he answered to one text and said, he is busy. That's it.
Someone told me to please be aware while hiring people on upwork with zero work history and here I go with an experience of one.
Someone told me to please be aware while hiring people on upwork with zero work history and here I go with an experience of one.
About Shaswata
AI Automation | AI Chatbot Developer | Buisness Automation Assistant
Kolkata, India - 8:43 pm local time
You're in the right place.
I’m Shaswata Ghosh an AI Automation & Chatbot Developer helping startups and businesses automate workflows, scale conversations, and save time using:
OpenAI’s ChatGPT (API & Assistants)
1. n8n, Make.com, Voiceflow, Zapier, Airtable
2. Custom Chatbots (Web, WhatsApp, Telegram, Discord)
3. API Integrations (CRM, Email, Notion, Sheets, Stripe, etc.)
Whether you're looking to:
1. Build a 24/7 AI chatbot for your website or WhatsApp
2. Automate lead capture, email outreach, or CRM updates
3. Connect tools without writing a single line of code
I’ll analyze your workflow, suggest smart automations, and deliver clean, scalable, no-code or low-code solutions.
Why work with me?
- I specialize in AI-powered automation (ChatGPT + no-code tools)
- I provide clean documentation & post-delivery support.
- My solutions are made to save hours of manual work.
- Let’s build smart systems that work even while you sleep.
Send a message today — let’s automate something brilliant.
Steps for completing your project
After purchasing the project, send requirements so Shaswata can start the project.
Delivery time starts when Shaswata receives requirements from you.
Shaswata works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Setup
Review client’s goals. Collect access credentials & support categories. Setup n8n environment (local or hosted).
Workflow Design
Create Gmail trigger for new emails. Build pipeline: Gmail → OpenAI categorization → Switch Node routing. Connect Slack nodes for category-based notifications.