You will get Customer Support VA Delivering Fast Responses and 95%+ Satisfaction
Project details
I help businesses manage customer support by handling email and chat inquiries with fast and clear responses. I keep your inbox organized, reduce response time, and ensure no customer message is missed.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Financial Services, Food & Beverage, Logistics & Supply Chain Management, Real Estate, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$8
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 5 days |
Number of Hours of Work | 4 | 6 | 8 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3Frequently asked questions
About Audrey Jhon Mark
General Virtual Assistant | Customer Support | Inbox & Data Entry | 98
Imus, Philippines - 5:28 pm local time
I managed 100 to 150 daily customer inquiries while maintaining 98% Customer Satisfaction and 100% Quality Assurance scores. I consistently met handling time targets across channels, averaging 360 seconds for chat, 450 seconds for calls, and 80 seconds for email.
I can help you with:
- Customer support (chat, email, phone)
- Inbox and email management
- Data entry and spreadsheet tracking
- Reporting and documentation
- Administrative tasks and daily operations
I’m experienced in using Google Workspace and Genesys, and I’m comfortable working in fast-paced environments that require accuracy and organization.
I’m reliable, detail-oriented, and available for US EST and PST timezones.
Let’s work together to keep your operations organized and your customers happy.
Steps for completing your project
After purchasing the project, send requirements so Audrey Jhon Mark can start the project.
Delivery time starts when Audrey Jhon Mark receives requirements from you.
Audrey Jhon Mark works on your project following the steps below.
Revisions may occur after the delivery date.
Understand your business, products, and common customer concerns
I will study your products, services, and common customer concerns to understand how to assist your customers effectively.
Set up access to your support tools (email, chat, or CRM)
I will securely access your email, chat, or CRM platform (such as Gmail, Zendesk, or Shopify Inbox) to begin handling inquiries.