You will get customer support via email or chat
Project details
Delivering fast, empathetic, and professional customer service is key to retaining loyal customers. With experience as a Customer Service Representative for Amazon and Shopify, I can handle your customer inquiries efficiently and with care.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Retail & Wholesale, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$35
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Dharlene
Customer Support Specialist | Email Inbox Management | Social Media Ma
Bacoor, Philippines - 10:49 am local time
I’m an experienced Customer Relations & Social Media Manager with a strong background in customer service, inbox management, and administrative support.
I’ve worked as a Customer Service Representative for Amazon and Shopify, handling live chat, email, and phone support. These roles trained me to deliver fast, empathetic, and solution-oriented assistance while maintaining a high level of professionalism.
I also specialize in sorting and organizing email inboxes, ensuring that messages are categorized, prioritized, and responded to efficiently so nothing slips through the cracks.
In addition, I’m highly proficient in Google Suite (Docs, Sheets, Drive, Calendar, Gmail), which I use daily for collaboration, file organization, and workflow management. Combined with my social media management skills, I help businesses stay connected, organized, and responsive to their clients and audiences.
If you’re looking for someone who can streamline your inbox, manage customer relations, and support your business operations seamlessly, I’d love to help. Let’s connect and discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Dharlene can start the project.
Delivery time starts when Dharlene receives requirements from you.
Dharlene works on your project following the steps below.
Revisions may occur after the delivery date.
Onboard & Access
Receive helpdesk login (or delegated access), scripts, and escalation rules.
Review & Prep
Read past tickets, import templates, and test the support workflow.