You will get customer support via emails professionally
Project details
I provide reliable customer support that helps businesses maintain trust and satisfaction. I have experience managing customer emails, live chats, and support tickets using various platforms. I understand how to address inquiries, track bugs, escalate technical issues, and provide professional responses that reflect your brand's voice.
My focus is on reducing response times, maintaining clear communication, and ensuring that every customer interaction ends positively. Additionally, I provide daily or weekly performance reports so you can always monitor how your support channels are performing.
With my services, you will receive:
• Fast and polite communication with customers
• Issue tracking and escalation management
• Detailed status and customer satisfaction (CSAT) reports
• Organized templates and FAQs for consistency
This project is ideal for businesses that need a dependable support agent to handle customer interactions efficiently and keep operations running smoothly.
My focus is on reducing response times, maintaining clear communication, and ensuring that every customer interaction ends positively. Additionally, I provide daily or weekly performance reports so you can always monitor how your support channels are performing.
With my services, you will receive:
• Fast and polite communication with customers
• Issue tracking and escalation management
• Detailed status and customer satisfaction (CSAT) reports
• Organized templates and FAQs for consistency
This project is ideal for businesses that need a dependable support agent to handle customer interactions efficiently and keep operations running smoothly.
Purpose
BusinessIndustry
Ecommerce, Gaming, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$30
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 2 | 3 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - |
About Zeeshan
Customer Services | Email & Chat Support Specialist
Multan, Pakistan - 1:52 pm local time
Handling live chat, email, and ticket-based communication using tools like Zendesk etc.
I track issues, log bugs, and follow up until the customer is satisfied.
With 1.5 years of experience in a SaaS environment, I know how to manage customer expectations, report trends to the product team, and maintain high CSAT scores.
I focus on clear communication, quick resolution, and professional tone.
You will get:
Daily ticket updates and reports
Response templates and FAQs setup
Escalation tracking and follow-up
Polite, structured communication with customers
Let’s work together to keep your users happy and supported.I assist software companies in providing fast and reliable customer support. My expertise includes managing live chat, email, and ticket-based communication using tools like Zendesk.
I keep track of issues, log bugs, and follow up until the customer is completely satisfied. With 1.5 years of experience in a SaaS environment, I understand how to manage customer expectations, report trends to the product team, and maintain high customer satisfaction (CSAT) scores. My focus is on clear communication, quick resolutions, and a professional tone.
Here’s what you can expect from my services:
Daily ticket updates and reports
Setup of response templates and FAQs
Tracking of escalations and follow-ups
Polite and structured communication with customers
Let’s work together to keep your users happy and supported.
Steps for completing your project
After purchasing the project, send requirements so Zeeshan can start the project.
Delivery time starts when Zeeshan receives requirements from you.
Zeeshan works on your project following the steps below.
Revisions may occur after the delivery date.
Keep the Client Updated
Break your work into small tasks and check them off in the Upwork project workroom. Send short updates to know what’s done and what’s next. Example: “Handled 50 tickets today, created 3 canned responses, preparing the weekly report next.”