You will get Customer Support via Zendesk, Freshdesk or HubSpot
Project details
You will get professional customer support that improves customer satisfaction, strengthens brand loyalty, and keeps your support operations organized. With experience using HubSpot, Freshdesk, Zendesk and Trello, I help businesses manage inquiries, resolve issues efficiently, and deliver exceptional customer experiences. I am committed to providing timely, empathetic, and high-quality support that reflects your brand and keeps your customers coming back
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$70
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 14 days |
Number of Hours of Work | 8 | 40 | 80 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Frequently asked questions
About Daberechukwu
Customer Support Specialist | Email & Chat Support | Ticket Management
Calabar, Nigeria - 8:28 am local time
That's where I come in.
I provide dependable customer support and administrative assistance that helps businesses stay responsive, organized, and customer focused. Whether it's handling inquiries, managing support tickets, tracking customer issues, maintaining accurate records, or ensuring follow-ups are completed on time, my goal is simple: make sure nothing falls through the cracks.
Many of the companies hiring on Upwork today are looking for someone who can respond professionally, communicate clearly, solve problems efficiently, and create a smooth customer experience. That's exactly the standard I bring to every task.
My support services include:
• Email Support & Customer Communication
I professionally respond to customer inquiries, provide timely updates, and ensure every customer receives clear, helpful, and accurate information.
• Online Chat Support
I deliver real-time assistance to customers, answer questions promptly, and resolve concerns before they impact the customer experience.
• Customer Service & Customer Satisfaction Support
I provide friendly, solution-focused support that helps build trust, strengthen customer relationships, and encourage repeat business.
• Ticket Creation & Ticket Management
I organize, prioritize, and manage support tickets efficiently to ensure issues are tracked, resolved, and never overlooked.
• Customer Inquiry Resolution
I investigate customer concerns, provide accurate solutions, and follow through until each issue is fully resolved.
• Order Tracking & Status Updates
I monitor order progress and proactively communicate shipping, delivery, or fulfillment updates to keep customers informed.
• Refunds, Returns & Escalation Support
I handle refund and return requests professionally while escalating complex cases appropriately to maintain customer confidence.
• Administrative Support & Documentation
I maintain accurate records, update customer information, and keep business operations organized through proper documentation.
• Inbox Management & Record Keeping
I keep inboxes structured, prioritize important conversations, and maintain detailed customer records for seamless communication.
I am known for being organized, detail-oriented, and reliable. I communicate professionally, learn systems quickly, and remain calm when handling customer concerns. Whether working independently or alongside a team, I focus on delivering accurate work and a positive experience for both customers and clients.
If you're looking for someone who can represent your business professionally, keep customer communication running smoothly, and help lighten your workload, send me a message or invite me to your job. I'd be happy to discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Daberechukwu can start the project.
Delivery time starts when Daberechukwu receives requirements from you.
Daberechukwu works on your project following the steps below.
Revisions may occur after the delivery date.
Review your business, support platform, and guidelines.
Handle customer inquiries, manage tickets, and provide timely support.