You will get eCommerce Customer Support Live Chat & Email | Gorgias · Zendesk
Project details
If guest messages are delayed or repetitive questions take too much time, it directly affects reviews and bookings. Consistent, fast communication is essential to keep guests satisfied and operations running smoothly.
This service focuses on managing guest communication and daily support efficiently responding to inquiries, handling booking questions, sharing check-in instructions, parking details, house rules, and resolving common issues. Every message is handled professionally with clear, polite communication to create a positive guest experience.
Administrative support can also be included, such as tracking conversations, updating information, coordinating requests, and ensuring nothing is missed. The goal is to reduce your workload while improving response speed and guest satisfaction.
You will get reliable, organized, and responsive support whether you manage one property or multiple listings, with clear updates so you always stay informed.
This service focuses on managing guest communication and daily support efficiently responding to inquiries, handling booking questions, sharing check-in instructions, parking details, house rules, and resolving common issues. Every message is handled professionally with clear, polite communication to create a positive guest experience.
Administrative support can also be included, such as tracking conversations, updating information, coordinating requests, and ensuring nothing is missed. The goal is to reduce your workload while improving response speed and guest satisfaction.
You will get reliable, organized, and responsive support whether you manage one property or multiple listings, with clear updates so you always stay informed.
Purpose
BusinessIndustry
Construction, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Engineering, Government & Public Sector, Legal, Logistics & Supply Chain Management, Real Estate, Retail & Wholesale, Software, Telecommunications, Travel & TourismLanguage
EnglishWhat's included $65
These options are included with the project scope.
$65
- Delivery Time 4 days
- Number of Hours of Work 6
Optional add-ons
You can add these on the next page.
Fast 3 Days Delivery
+$5
1 review
(1)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
HM
Hamza M.
Apr 10, 2026
Customer Support Specialist for Chat & Email Support
He Managed customer interactions with a 40% faster response time and maintained a 98%+ customer satisfaction rate across all touchpoints. Improved issue resolution efficiency by 35%, ensuring consistent, high-quality support and a smooth customer experience. Recommended!
About Osama
eCommerce Customer Support VA |Support Operations |Zendesk and Gorgias
Rawalpindi, Pakistan - 8:25 pm local time
One bad support experience is all it takes. The customer screenshots it, posts it, and your next 50 potential buyers see it before you do. By the time you notice, the damage is already priced into your reviews.
I am an 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who has maintained 98% 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 handling 𝟭𝟱𝟬 𝘁𝗼 𝟯𝟬𝟬 customer inquiries daily across live chat support, email support, and order management. Zero SLA breaches. Zero dropped escalations. Average response time cut from 3 hours to 25 minutes. That is not a good day that is every day for 12 months straight.
Your CSAT score is either building your Shopify store or quietly burning it. The difference is not more staff. It is one eCommerce customer support VA who owns the entire support operation without being managed.
𝗧𝗵𝗮𝘁 𝗶𝘀 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝘄𝗵𝗮𝘁 𝗜 𝗱𝗼.
I handle the 𝗳𝘂𝗹𝗹 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 layer live chat support, email support, order tracking, refunds, returns, complaint management, and escalation handling inside Gorgias, Zendesk, and Freshdesk. Tickets do not pile up. Customers do not wait. Escalations do not reach you unless they absolutely have to.
Handling tickets is the visible part. This is what keeps the whole system from breaking.
Behind the inbox I build the infrastructure that stops the same problems from returning CRM management and workflow automation inside Go High Level and HubSpot, customer onboarding sequences, pipeline tracking, and fully documented SOPs so nothing lives only in someone's head. At FounderOps Studio I rebuilt the entire customer support operations infrastructure from zero and ran it end to end for 12 months inbox management, ticket management, CRM automation, and customer feedback documentation without dropping a single ball.
Every support process I build gets documented. Every update gets sent before you ask. Every tool I use Shopify, Gorgias, Zendesk, Freshdesk, Go High Level, HubSpot, Google Workspace, Notion, ClickUp gets used with one goal: your customers leave satisfied, your response times stay fast, and your eCommerce store protects its reputation.
𝗜𝗳 𝘆𝗼𝘂𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗾𝘂𝗲𝘂𝗲 𝗶𝘀 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗳𝗮𝘀𝘁𝗲𝗿 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗰𝗮𝗻 𝗵𝗮𝗻𝗱𝗹𝗲 𝗶𝘁, 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗮𝗿𝗲 𝗱𝗲𝗮𝗹𝗶𝗻𝗴 𝘄𝗶𝘁𝗵. 𝗜 𝘄𝗶𝗹𝗹 𝘁𝗲𝗹𝗹 𝘆𝗼𝘂 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝗵𝗼𝘄 𝗜 𝗳𝗶𝘅 𝗶𝘁.
Steps for completing your project
After purchasing the project, send requirements so Osama can start the project.
Delivery time starts when Osama receives requirements from you.
Osama works on your project following the steps below.
Revisions may occur after the delivery date.
Understand workflow & tools
Review your processes, tools, FAQs, and expectations to align with your business requirements and communication standards.