You will get Customer Support Workflow Audit & Cleanup (48h Delivery)

This add-on provides ongoing weekly maintenance of your customer support workflow after the initial audit: - Review recent support tickets or conversations - Monitor response consistency and tone - Identify new bottlenecks or recurring issues - Flag escalation risks before they become problems This service is ideal if you want your support operation to stay clean, consistent, and calm without constantly revisiting the same issues. No ticket handling or live support included. This is operational oversight and workflow stability.

This add-on provides an external quality assurance review of your customer support interactions on a weekly basis: - Review a sample of recent tickets, chats, or emails - Evaluate tone, clarity, and response quality - Identify inconsistencies and potential customer experience risks - Provide a short written QA summary with actionable notes This is especially useful for remote or growing teams where internal quality checks are inconsistent or biased. This service is review-only and does not replace internal QA or management.

This add-on provides a clear escalation map and practical SOP suggestions based on issues identified during the audit. You will receive: - A simple escalation flow (what gets escalated, when, and to whom) - Suggested SOP improvements for recurring issues - Clear handover points to reduce confusion and delays This add-on is recommended if your team struggles with unclear responsibility, slow escalations, or inconsistent handling of sensitive cases.