You will get Customer & Technical Support for Software, CRM, and SaaS Platforms.
Project details
I provide reliable customer and technical support services backed by hands-on experience in SLA-driven, high-volume environments. Having supported global users at Amazon and Gigmo Solutions, I understand the importance of fast responses, clear communication, and accurate issue resolution.
What sets me apart is my ability to combine technical troubleshooting with a strong customer-first approach. I handle software installation, licensing, activation, access issues, and general customer queries using structured problem-solving and a first-contact resolution mindset. Every interaction is documented clearly to ensure transparency and continuity.
I am experienced with CRM and ticketing systems, including Salesforce Service Cloud, and consistently meet SLA and quality standards. I work efficiently across chat, email, and voice support, and collaborate smoothly with internal teams to escalate and resolve complex issues.
If you’re looking for a dependable support professional who can quickly adapt to your tools, protect your brand experience, and deliver consistent, high-quality support, this project is built to support your business goals.
What sets me apart is my ability to combine technical troubleshooting with a strong customer-first approach. I handle software installation, licensing, activation, access issues, and general customer queries using structured problem-solving and a first-contact resolution mindset. Every interaction is documented clearly to ensure transparency and continuity.
I am experienced with CRM and ticketing systems, including Salesforce Service Cloud, and consistently meet SLA and quality standards. I work efficiently across chat, email, and voice support, and collaborate smoothly with internal teams to escalate and resolve complex issues.
If you’re looking for a dependable support professional who can quickly adapt to your tools, protect your brand experience, and deliver consistent, high-quality support, this project is built to support your business goals.
Purpose
BusinessIndustry
Education, Engineering, Logistics & Supply Chain Management, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$54
|
Advanced
$70
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$2About Sayali
Customer & Technical Support Specialist with expertise in CRM systems
Nashik, India - 5:24 pm local time
I have supported users across software installation, licensing, activation, access issues, and system configuration, using structured problem-solving to identify root causes and deliver first-contact resolutions whenever possible. I am experienced in working with CRM and ticketing systems to log cases, document resolutions, track trends, and maintain strict SLA and quality compliance.
Previously working with Amazon and Gigmo Solutions, I am comfortable handling high ticket volumes across chat, email, and voice support, while maintaining professionalism and empathy. I collaborate effectively with internal technical teams to escalate and close complex issues and continuously improve support processes.
Key strengths include:
- Technical troubleshooting & issue resolution
- CRM & ticketing tools (Salesforce Service Cloud)
- SLA adherence & quality assurance
- Customer communication (chat, email, calls)
- Root cause analysis & documentation
- High first-contact resolution and CSAT focus
If you’re looking for a reliable support professional who can represent your brand with clarity, accuracy, and customer-first thinking. I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Sayali can start the project.
Delivery time starts when Sayali receives requirements from you.
Sayali works on your project following the steps below.
Revisions may occur after the delivery date.
Project Understanding & Access Setup
Review client requirements, understand support scope, SLAs, tools, and gain access to CRM, ticketing systems, and documentation to ensure alignment before starting active support.
Support Workflow & SLA Alignment
Align with defined workflows, response timelines, escalation paths, and quality standards to ensure all customer interactions meet SLA and compliance expectations