You will get daily email customer support for 2 hours
Project details
I bring hands-on experience from a UK customer support process, where I handled billing and meter queries with accuracy, empathy, and clear communication. Unlike generic support, I focus on understanding your brand’s tone, improving customer satisfaction, and reducing repeated queries by giving complete, helpful responses the first time. This project offers professional email support that feels personal, reliable, and aligned with your business goals — not just quick replies.
What's included $12
These options are included with the project scope.
$12
- Delivery Time 1 day
- Number of Hours of Work 2
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
About Nayana
Customer Support Executive | Email Support | UK Process
Pune, India - 2:25 pm local time
I’m skilled at:
✉️ Email customer support
📩 Responding to customer queries with clarity & warmth
💳 Billing & account management support
⚙️ Meter & usage issue support
📊 Updating records & maintaining CRM data
💡 Escalation handling & logical problem solving
Why clients work with me:
✔ Clear & friendly communication
✔ Fast learner, reliable, and consistent
✔ 100% accuracy in data and updates
✔ On-time responses & deadline commitment
✔ Calm handling of tough customer situations
Tools I’ve used:
Gmail/Outlook | CRM Systems | Ticketing tools | Internal Billing Portals
📍 I’m ready to support your business long-term or short-term.
💬 Let’s work together to improve your customer experience!
Steps for completing your project
After purchasing the project, send requirements so Nayana can start the project.
Delivery time starts when Nayana receives requirements from you.
Nayana works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
I review your business details, brand tone, FAQs, and gain access to your email support platform.
Understanding Customer Issues
I familiarize myself with your common queries (billing, meter issues, account updates, etc.) and your preferred response style.