You will get ✅ Daily handling of incoming tickets via Intercom, Zendesk, or email
Project details
What sets me and my project apart is a strong blend of **real-world customer support expertise** from top organizations like Wicrypt and Access Bank, combined with a **client-first approach** focused on clarity, consistency, and measurable results. I don’t just complete tasks, I optimize workflows, reduce response times, and improve customer satisfaction. Clients benefit from my proactive communication, deep understanding of CRM tools, and proven ability to manage complex support systems with professionalism and care.
Purpose
BusinessIndustry
Arts & Design, Cryptocurrency & Blockchain, Education, Hardware & Electronics, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$180
|
Standard
$540
|
Advanced
$720
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 10 | 10 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$150 - $300
Additional Hour of Work
+$18About Edgar
Customer Support Manager | SaaS & Web3 | Zendesk, Intercom, CRM Exp
Lagos, Nigeria - 3:38 am local time
With over 6 years of experience supporting digital banking, blockchain, and SaaS users, I’ve:
Handled 100+ support requests daily via chat, email & voice
Reduced first-response time by 40% by optimizing ticket flows
Managed teams of support agents and improved CSAT to over 90%
Used tools like Zendesk, Intercom, HubSpot, and Freshdesk
What I offer:
✅ Tier 1 & Tier 2 Customer Support
✅ SLA Tracking & Escalation Management
✅ CRM Systems & Knowledge Base Maintenance
✅ Bug Reporting & Issue Escalation to Engineering
I’m detail-oriented, calm under pressure, and skilled in translating technical issues into clear, helpful responses. Whether you need live chat support, ticket management, or help with tool setup, I’m ready to support your customers with excellence.
📩 Ready to improve your support operations? Invite me to your job and let’s get started.
Steps for completing your project
After purchasing the project, send requirements so Edgar can start the project.
Delivery time starts when Edgar receives requirements from you.
Edgar works on your project following the steps below.
Revisions may occur after the delivery date.
Gather client requirements and confirm project scope
Start by understanding the client’s goals, expectations, target audience, and success criteria. Ask clarifying questions to avoid misalignment or scope creep later in the project.
Request access to tools, platforms, and credentials
Ask for access to all necessary systems such as CRM, email tools, support software, and communication platforms. Confirm that logins work and permissions are sufficient for your role.