You will get Dedicated Customer Support Specialist for Email and Chat Service
Project details
Are you in need of a reliable and efficient Customer Support Specialist for your business?
Youโve come to the right place! With 7 years of experience in customer service, I specialize in providing top-notch support through email, live chat, and social media.
What I Offer:
โข ๐๐ถ๐๐ฒ ๐๐ต๐ฎ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Real-time customer assistance
โโข ๐๐บ๐ฎ๐ถ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Quick, professional responses
โโข ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐ฅ๐ฒ๐ฝ๐น๐ถ๐ฒ๐: Fast engagement on platforms
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐๐ถ๐ป๐ด: Efficient order management
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐๐๐น๐ณ๐ถ๐น๐น๐บ๐ฒ๐ป๐: Accurate and timely deliveries
โโข ๐ฆ๐๐ผ๐ฟ๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Daily customer support tasks
โโข ๐๐ฅ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Managing customer relationships
โโข ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐: Admin support to boost productivity
Why Choose Me?
Hiring me means you get exceptional service thatโs fast, friendly, and tailored to your business needs. I am committed to providing high-quality customer service that will keep your clients happy and your business thriving.
If you need additional services, feel free to reach out, and letโs discuss how I can help you grow your business.
Letโs get started today!
Youโve come to the right place! With 7 years of experience in customer service, I specialize in providing top-notch support through email, live chat, and social media.
What I Offer:
โข ๐๐ถ๐๐ฒ ๐๐ต๐ฎ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Real-time customer assistance
โโข ๐๐บ๐ฎ๐ถ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Quick, professional responses
โโข ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐ฅ๐ฒ๐ฝ๐น๐ถ๐ฒ๐: Fast engagement on platforms
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐๐ถ๐ป๐ด: Efficient order management
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐๐๐น๐ณ๐ถ๐น๐น๐บ๐ฒ๐ป๐: Accurate and timely deliveries
โโข ๐ฆ๐๐ผ๐ฟ๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Daily customer support tasks
โโข ๐๐ฅ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Managing customer relationships
โโข ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐: Admin support to boost productivity
Why Choose Me?
Hiring me means you get exceptional service thatโs fast, friendly, and tailored to your business needs. I am committed to providing high-quality customer service that will keep your clients happy and your business thriving.
If you need additional services, feel free to reach out, and letโs discuss how I can help you grow your business.
Letโs get started today!
Purpose
BusinessIndustry
Arts & Design, Beauty & Cosmetics, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Real Estate, Retail & WholesaleLanguage
EnglishWhat's included $25
These options are included with the project scope.
$25
- Delivery Time 1 day
- Number of Hours of Work 30
- Live Chat Support
1 review
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HM
Hamza M.
Apr 10, 2026
Customer Support Specialist for Chat & Email Support
He Managed customer interactions with a 40% faster response time and maintained a 98%+ customer satisfaction rate across all touchpoints. Improved issue resolution efficiency by 35%, ensuring consistent, high-quality support and a smooth customer experience. Recommended!
About Osama
eCommerce Customer Support VA |Support Operations |Zendesk and Gorgias
Rawalpindi, Pakistanย - 4:42 pm local time
One bad support experience is all it takes. The customer screenshots it, posts it, and your next 50 potential buyers see it before you do. By the time you notice, the damage is already priced into your reviews.
I am an ๐ฒ๐๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ฝ๐ฒ๐ฐ๐ถ๐ฎ๐น๐ถ๐๐ who has maintained 98% ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐ฎ๐๐ถ๐๐ณ๐ฎ๐ฐ๐๐ถ๐ผ๐ป handling ๐ญ๐ฑ๐ฌ ๐๐ผ ๐ฏ๐ฌ๐ฌ customer inquiries daily across live chat support, email support, and order management. Zero SLA breaches. Zero dropped escalations. Average response time cut from 3 hours to 25 minutes. That is not a good day that is every day for 12 months straight.
Your CSAT score is either building your Shopify store or quietly burning it. The difference is not more staff. It is one eCommerce customer support VA who owns the entire support operation without being managed.
๐ง๐ต๐ฎ๐ ๐ถ๐ ๐ฒ๐ ๐ฎ๐ฐ๐๐น๐ ๐๐ต๐ฎ๐ ๐ ๐ฑ๐ผ.
I handle the ๐ณ๐๐น๐น ๐ฒ๐๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ layer live chat support, email support, order tracking, refunds, returns, complaint management, and escalation handling inside Gorgias, Zendesk, and Freshdesk. Tickets do not pile up. Customers do not wait. Escalations do not reach you unless they absolutely have to.
Handling tickets is the visible part. This is what keeps the whole system from breaking.
Behind the inbox I build the infrastructure that stops the same problems from returning CRM management and workflow automation inside Go High Level and HubSpot, customer onboarding sequences, pipeline tracking, and fully documented SOPs so nothing lives only in someone's head. At FounderOps Studio I rebuilt the entire customer support operations infrastructure from zero and ran it end to end for 12 months inbox management, ticket management, CRM automation, and customer feedback documentation without dropping a single ball.
Every support process I build gets documented. Every update gets sent before you ask. Every tool I use Shopify, Gorgias, Zendesk, Freshdesk, Go High Level, HubSpot, Google Workspace, Notion, ClickUp gets used with one goal: your customers leave satisfied, your response times stay fast, and your eCommerce store protects its reputation.
๐๐ณ ๐๐ผ๐๐ฟ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐พ๐๐ฒ๐๐ฒ ๐ถ๐ ๐ด๐ฟ๐ผ๐๐ถ๐ป๐ด ๐ณ๐ฎ๐๐๐ฒ๐ฟ ๐๐ต๐ฎ๐ป ๐๐ผ๐๐ฟ ๐๐ฒ๐ฎ๐บ ๐ฐ๐ฎ๐ป ๐ต๐ฎ๐ป๐ฑ๐น๐ฒ ๐ถ๐, ๐บ๐ฒ๐๐๐ฎ๐ด๐ฒ ๐บ๐ฒ ๐๐ต๐ฎ๐ ๐๐ผ๐ ๐ฎ๐ฟ๐ฒ ๐ฑ๐ฒ๐ฎ๐น๐ถ๐ป๐ด ๐๐ถ๐๐ต. ๐ ๐๐ถ๐น๐น ๐๐ฒ๐น๐น ๐๐ผ๐ ๐ฒ๐ ๐ฎ๐ฐ๐๐น๐ ๐ต๐ผ๐ ๐ ๐ณ๐ถ๐ ๐ถ๐.
Steps for completing your project
After purchasing the project, send requirements so Osama can start the project.
Delivery time starts when Osama receives requirements from you.
Osama works on your project following the steps below.
Revisions may occur after the delivery date.
Why Choose Me?
Hiring me means you get exceptional service thatโs fast, friendly, and tailored to your business needs. I am committed to providing high-quality customer service that will keep your clients happy and your business thriving.