You will get dedicated customer support that drives loyalty and revenue
Project details
With over 6 years of professional customer support experience at Shell Nigeria Exploration & Production Company (SNEPCo), I deliver world class service that resolves issues efficiently, protects your brand and keeps your customers satisfied.
At Shell, I managed high volume customer inquiries, complaints and escalations across email and phone channels while maintaining Fortune 500 communication standards at every touchpoint. I also served as the primary vendor management contact, handling relationships with multiple internal and external vendors professionally and efficiently.
Every client I work with benefits from the same level of discipline, accuracy and professionalism that one of the world's largest oil and gas companies demanded from me daily.
I am not just someone who answers tickets, I am someone who takes ownership, resolves issues end to end and ensures every customer interaction strengthens your brand rather than damages it.
I am new to Upwork but I am not new to delivering results under pressure for demanding clients. If you want someone who shows up, communicates clearly and gets the job done, I'd be happy to assist.
At Shell, I managed high volume customer inquiries, complaints and escalations across email and phone channels while maintaining Fortune 500 communication standards at every touchpoint. I also served as the primary vendor management contact, handling relationships with multiple internal and external vendors professionally and efficiently.
Every client I work with benefits from the same level of discipline, accuracy and professionalism that one of the world's largest oil and gas companies demanded from me daily.
I am not just someone who answers tickets, I am someone who takes ownership, resolves issues end to end and ensures every customer interaction strengthens your brand rather than damages it.
I am new to Upwork but I am not new to delivering results under pressure for demanding clients. If you want someone who shows up, communicates clearly and gets the job done, I'd be happy to assist.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Logistics & Supply Chain Management, Marketing & Advertising, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$300
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $100
Additional Hour of Work
+$15
Social Media Replies
(+ 1 Day)
+$75
Live Chat Support
(+ 1 Day)
+$50Frequently asked questions
About Obiajulum
Customer Support Specialist|Shell Nigeria Experience|Email, Chat&Phone
Lagos, Nigeria - 7:32 am local time
I help businesses deliver professional customer service, resolve complaints efficiently, manage escalations and maintain positive customer relationships. Whether your customers need quick responses, issue resolution or ongoing support, I bring the communication skills, professionalism and reliability needed to represent your brand effectively.
What I can help you with:
• Email Support
• Live Chat Support
• Phone Support
• Customer Complaint Resolution
• Customer Relationship Management (CRM)
• Vendor Relations & Follow-Ups
• SAP, Ticketing Systems, Excel & Outlook
• Record Keeping & Reporting
• Escalation Management
During my time supporting Shell Nigeria operations, I handled high-volume inquiries, maintained detailed records, collaborated with internal teams to resolve issues and ensured professional communication at every stage of the customer journey.
What you can expect from working with me:
• Professional and courteous communication
• Prompt responses and follow-through
• Strong attention to detail
• Reliable support under pressure
• Commitment to customer satisfaction
I am new to Upwork, but I am not new to delivering results in demanding, high-volume environments.
If you're looking for a dependable customer support professional who communicates clearly and gets the job done, I'd be happy to discuss how I can support your business.
Steps for completing your project
After purchasing the project, send requirements so Obiajulum can start the project.
Delivery time starts when Obiajulum receives requirements from you.
Obiajulum works on your project following the steps below.
Revisions may occur after the delivery date.
Review Client Requirements
Thoroughly review all client requirements, business guidelines and communication standards provided before starting work
Resolve Issues and Escalations
Handle complaints and escalations promptly, ensuring every issue is resolved efficiently and professionally