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You will get Dedicated E-commerce Customer Support
Top Rated
Project details
Leveraging my background in customer support, I help online entrepreneurs by alleviating the workload of handling customer service tasks and allowing businesses to focus on their development and success.
I offer dedicated support across various channels, including email, ticket, phone, and chat support, providing technical troubleshooting, social media support and engagement, and e-commerce support, ensuring comprehensive coverage. I can manage customer inquiries, process orders, handle returns and refunds, assist with account access, and provide timely support to enhance customer satisfaction.
I've had the privilege of working with many companies and e-commerce ventures that provide products like clothing, housewares, home and portable electronics, health food and supplements, beauty care, shoes, jewelry, accessories, bedding, and home decor.
I am a skilled and dedicated Customer Service Support Professional with 9 years of experience – 2.5 years in a call center and 6.5 years working remotely. I specialize in email and ticket support. I have the proven ability to quickly learn your brand and processes and provide support from your knowledge base and website.
I offer dedicated support across various channels, including email, ticket, phone, and chat support, providing technical troubleshooting, social media support and engagement, and e-commerce support, ensuring comprehensive coverage. I can manage customer inquiries, process orders, handle returns and refunds, assist with account access, and provide timely support to enhance customer satisfaction.
I've had the privilege of working with many companies and e-commerce ventures that provide products like clothing, housewares, home and portable electronics, health food and supplements, beauty care, shoes, jewelry, accessories, bedding, and home decor.
I am a skilled and dedicated Customer Service Support Professional with 9 years of experience – 2.5 years in a call center and 6.5 years working remotely. I specialize in email and ticket support. I have the proven ability to quickly learn your brand and processes and provide support from your knowledge base and website.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$85
|
Advanced
$140
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 7 days |
Number of Hours of Work | 1 | 7 | 14 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Template Management
(+ 1 Day)
+$5
Outbound Phone Support
(+ 1 Day)
+$15Frequently asked questions
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JT
John T.
Apr 17, 2026
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Gail is an asset to any team she works on. She's thoughtful, careful, precise, and cares about her clients and her work.
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Gail is fantastic to work with! I highly recommend her to anyone looking for a reliable, skilled, and professional freelancer. Her expertise and dedication make her an excellent choice for any project
About Gail
Technical Customer Support Professional for SaaS & Tech Brands
100%
Job Success
Montgomery, United States - 11:14 pm local time
Let me handle support so you can TAKE YOUR TIME BACK.
I can calm the customer service chaos and deliver the reliable support your customers deserve.
With over 10 years of experience - 2.5 in call centers and over 8 working remotely - I’m a customer support pro who thrives on helping online businesses grow.
🔸WHAT I DO🔸
---------------------
~ I provide reliable remote customer support for SaaS and Tech brands for their clients and customers via email and ticketing systems.
My Support Services:
✴ Email Customer Service and Support
✴ Technical Customer Support
✴ Tier 1 Technical Support
✴ Social Customer Support
✴ Inbox Management
I help my clients by:
✱ Monitoring support inboxes daily
✱ Managing Help Desk Tickets (Zendesk, Zoho Desk, Help Scout, etc.)
✱ Troubleshooting technical issues
✱ Responding to general product inquiries
✱ Completing support requests
✱ Providing order support and tracking updates
✱ Processing cancellations and refunds
✱ Escalating complicated technical issues
✱ Proactively identifying and communicating trending issues, such as bugs, to my clients
✱ Advising on customer support SOPs
✱ Contributing content to FAQs and Knowledge Base Articles
🔸WHO I HELP🔸
-----------------------
I partner with founders and businesses that operate primarily online:
✦ SaaS & Startups – You offer a software, app, or digital platform and need dependable customer support for your users.
✦ E-commerce/DTC Brands – You sell physical or digital products online and need reliable support for orders, returns, and product questions.
✦ Coaches – You help people grow, learn, and transform and need support that reflects the care you give your clients.
✦ Solopreneurs – You’re wearing all the hats, and it’s time to take off customer support.
🔸MY EXPERIENCE🔸
-----------------------------
▸ Email and Ticket Support
▸ Technical Customer Support
▸ E-commerce Customer Service
▸ Social Customer Support
▸ Chat Support
▸ Phone Support
🔸PREVIOUS CLIENT & INDUSTRY EXPERIENCE🔸
----------------------------------------------------------------
▸ SaaS Platforms
▸ Tech companies
▸ Streaming Platforms
▸ Mobile apps
▸ Online Stores
▸ Rideshare/e-scooter services
▸ Health coaching
▸ Apparel and Shoes
▸ Housewares and Home decor
▸ Electronics
▸ Health supplements
▸ Beauty products
▸ Jewelry
🔸TOOLS & PLATFORMS🔸
------------------------------------
▸ Zendesk
▸ Help Scout
▸ Zoho Desk
▸ Notion
▸ SendGrid
▸ Stripe
▸ Shopify
▸ FreshDesk
▸ Intercom
▸ Google Workspace (G-Suite)
▸ Microsoft 365
▸ Canva
▸ WordPress
▸ ChatGPT
▸ Meta Business Suite
🔸WHY CHOOSE ME?🔸
--------------------------------
A decade of customer service and support experience has equipped me with the essential skills that make me a valuable partner in your customer support operations. I bring the following skills:
▸ Quickly adapt to brands and workflows with minimal training
▸ Master new software and platforms quickly and efficiently
▸ Provide support using existing knowledge bases and resources
▸ Experienced in troubleshooting technical issues
▸ Self-taught with a proven ability to learn new skills independently
▸ Work autonomously with minimal supervision
▸ Strong communication and problem-solving skills
▸ Tech-savvy, naturally curious, and committed to continuous learning
▸ Proficient with a variety of tools, software, and platforms
🔸CONTINUED TRAINING🔸
-------------------------------------
~ I have completed 5 LinkedIn Learning paths in customer service and support, plus a Shopify training path.
◆ Certifications ◆
▸ Zendesk Omnichannel Agent
▸ Zendesk Foundational Support (Admin)
▸ Gorgias Lead Agent for Shopify.
With my extensive experience and skill set, I am the ideal partner to handle your customer support needs while you focus on growth. REACH OUT TODAY!
Steps for completing your project
After purchasing the project, send requirements so Gail can start the project.
Delivery time starts when Gail receives requirements from you.
Gail works on your project following the steps below.
Revisions may occur after the delivery date.
Review Provided Materials about Product(s) or Services
I will study the information you provide to learn about your product(s) or service.
Provide Customer Support
I will check your support channels multiple times each day and reply to your customers.