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You will get a Dedicated Email Support | Email Management Virtual Assistant
Top Rated
Project details
I offer dedicated email support and email handling services. I perform tasks such as:
~ Replying to emails
~ Answering customer queries
~ Drafting and sending emails
~ Flagging emails for follow-up
~ Setting up labels and filters.
~ Deleting emails
~ Archiving old and read emails
Additionally, I can set up automation rules, create response templates, and set up auto-responders and vacation responses, all aimed at optimizing inbox management.
*As an add-on service, I can design an email signature in Canva for you.
~ Replying to emails
~ Answering customer queries
~ Drafting and sending emails
~ Flagging emails for follow-up
~ Setting up labels and filters.
~ Deleting emails
~ Archiving old and read emails
Additionally, I can set up automation rules, create response templates, and set up auto-responders and vacation responses, all aimed at optimizing inbox management.
*As an add-on service, I can design an email signature in Canva for you.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$90
|
Advanced
$135
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 5 days |
Number of Revisions | 1 | 5 | 10 |
Number of Hours of Work | 1 | 5 | 10 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Revision
+$5
Additional Hour of Work
+$15
Email Signature Design
(+ 2 Days)
+$30Frequently asked questions
4 reviews
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JT
John T.
Apr 17, 2026
Tier I Technical Support Agent (Email Support | 5-10 hrs/week)
Gail is an asset to any team she works on. She's thoughtful, careful, precise, and cares about her clients and her work.
DK
Dave K.
Jul 3, 2025
Photo Job: Food Photos P96
SG
Stephanie G.
Mar 17, 2025
Remote Caller Position
FB
Franz B.
Mar 17, 2025
Work From Home! Virtual Mystery Shopper Needed– (ONLY for Freelancers based in the US!)
Gail is fantastic to work with! I highly recommend her to anyone looking for a reliable, skilled, and professional freelancer. Her expertise and dedication make her an excellent choice for any project
About Gail
Technical Customer Support Professional for SaaS & Tech Brands
100%
Job Success
Montgomery, United States - 3:33 pm local time
Let me handle support so you can TAKE YOUR TIME BACK.
I can calm the customer service chaos and deliver the reliable support your customers deserve.
With over 10 years of experience - 2.5 in call centers and over 8 working remotely - I’m a customer support pro who thrives on helping online businesses grow.
🔸WHAT I DO🔸
---------------------
~ I provide reliable remote customer support for SaaS and Tech brands for their clients and customers via email and ticketing systems.
My Support Services:
✴ Email Customer Service and Support
✴ Technical Customer Support
✴ Tier 1 Technical Support
✴ Social Customer Support
✴ Inbox Management
I help my clients by:
✱ Monitoring support inboxes daily
✱ Managing Help Desk Tickets (Zendesk, Zoho Desk, Help Scout, etc.)
✱ Troubleshooting technical issues
✱ Responding to general product inquiries
✱ Completing support requests
✱ Providing order support and tracking updates
✱ Processing cancellations and refunds
✱ Escalating complicated technical issues
✱ Proactively identifying and communicating trending issues, such as bugs, to my clients
✱ Advising on customer support SOPs
✱ Contributing content to FAQs and Knowledge Base Articles
🔸WHO I HELP🔸
-----------------------
I partner with founders and businesses that operate primarily online:
✦ SaaS & Startups – You offer a software, app, or digital platform and need dependable customer support for your users.
✦ E-commerce/DTC Brands – You sell physical or digital products online and need reliable support for orders, returns, and product questions.
✦ Coaches – You help people grow, learn, and transform and need support that reflects the care you give your clients.
✦ Solopreneurs – You’re wearing all the hats, and it’s time to take off customer support.
🔸MY EXPERIENCE🔸
-----------------------------
▸ Email and Ticket Support
▸ Technical Customer Support
▸ E-commerce Customer Service
▸ Social Customer Support
▸ Chat Support
▸ Phone Support
🔸PREVIOUS CLIENT & INDUSTRY EXPERIENCE🔸
----------------------------------------------------------------
▸ SaaS Platforms
▸ Tech companies
▸ Streaming Platforms
▸ Mobile apps
▸ Online Stores
▸ Rideshare/e-scooter services
▸ Health coaching
▸ Apparel and Shoes
▸ Housewares and Home decor
▸ Electronics
▸ Health supplements
▸ Beauty products
▸ Jewelry
🔸TOOLS & PLATFORMS🔸
------------------------------------
▸ Zendesk
▸ Help Scout
▸ Zoho Desk
▸ Notion
▸ SendGrid
▸ Stripe
▸ Shopify
▸ FreshDesk
▸ Intercom
▸ Google Workspace (G-Suite)
▸ Microsoft 365
▸ Canva
▸ WordPress
▸ ChatGPT
▸ Meta Business Suite
🔸WHY CHOOSE ME?🔸
--------------------------------
A decade of customer service and support experience has equipped me with the essential skills that make me a valuable partner in your customer support operations. I bring the following skills:
▸ Quickly adapt to brands and workflows with minimal training
▸ Master new software and platforms quickly and efficiently
▸ Provide support using existing knowledge bases and resources
▸ Experienced in troubleshooting technical issues
▸ Self-taught with a proven ability to learn new skills independently
▸ Work autonomously with minimal supervision
▸ Strong communication and problem-solving skills
▸ Tech-savvy, naturally curious, and committed to continuous learning
▸ Proficient with a variety of tools, software, and platforms
🔸CONTINUED TRAINING🔸
-------------------------------------
~ I have completed 5 LinkedIn Learning paths in customer service and support, plus a Shopify training path.
◆ Certifications ◆
▸ Zendesk Omnichannel Agent
▸ Zendesk Foundational Support (Admin)
▸ Gorgias Lead Agent for Shopify.
With my extensive experience and skill set, I am the ideal partner to handle your customer support needs while you focus on growth. REACH OUT TODAY!
Steps for completing your project
After purchasing the project, send requirements so Gail can start the project.
Delivery time starts when Gail receives requirements from you.
Gail works on your project following the steps below.
Revisions may occur after the delivery date.
Review Provided Inbox Management Instructions
I will review and study your written instructions and goals regarding the management of your inbox so that I can know your expectations, requirements, and needs.
Provide Email Support and Handling Services
I will check your inbox at regular intervals between 10 am and 6 pm CST and respond according to provided instructions.