You will get E commerce Customer Support with 24 Hour Response Guarantee
Rising Talent
Project details
This project provides 15 hours of dedicated weekly support, divided into 3 hours of active management each day. To guarantee a consistent 24-hour response time, I split my work into morning and late-afternoon shifts. This routine allows me to clear the overnight queue and catch end-of-day inquiries, while resolving all emails and chats.
Turning ticket queues into a seamless customer experience. I don't just reply to emails; I personalize every email to make each customer feel valued and heard.
Chargeback Defense: I gather the necessary evidence (tracking info, delivery confirmation, and communication logs) to fight fraudulent chargebacks and save your revenue.
Why trust me with your store?
Daily Transparency: You get a daily report detailing tickets cleared and disputes handled.
I am familiar with Shopify staff permissions and only require 'Limited Access' to manage orders and support. I follow strict data privacy protocols.
Tools: Any support tool of your preference
DeepL.com - to translate and work with any language you want
Service Type: Customer Success, Email Support, Ticket Management.
I can provide proof of chargebacks won on request!
Turning ticket queues into a seamless customer experience. I don't just reply to emails; I personalize every email to make each customer feel valued and heard.
Chargeback Defense: I gather the necessary evidence (tracking info, delivery confirmation, and communication logs) to fight fraudulent chargebacks and save your revenue.
Why trust me with your store?
Daily Transparency: You get a daily report detailing tickets cleared and disputes handled.
I am familiar with Shopify staff permissions and only require 'Limited Access' to manage orders and support. I follow strict data privacy protocols.
Tools: Any support tool of your preference
DeepL.com - to translate and work with any language you want
Service Type: Customer Success, Email Support, Ticket Management.
I can provide proof of chargebacks won on request!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$95
|
Advanced
$190
|
|---|---|---|---|
| Delivery Time | 6 days | 12 days | 24 days |
Number of Hours of Work | 18 | 36 | 72 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
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AS
Abdulla S.
Jan 5, 2026
Customer service
About Prisca
Customer Support Agent | Ecommerce| SaaS | Fintech |Dispute Resolution
Abuja, Nigeria - 11:55 am local time
A skilled customer support specialist with 5 years of expertise in Fintech, SAAS and e-commerce, proficient in managing high-volume support environments using tools like Zendesk, Jira, salesforce and Shopify.
Successfully handled over 100 daily tickets while achieving 95%+ CSAT scores, reduced repeat complaints through effective root cause analysis, and improved response efficiency. Leverages skills in email support, order tracking, and process adherence to enhance customer satisfaction and loyalty. Known for calm communication and problem-solving, contributing to brand reputation preservation.
♦️Over the years, I’ve:
✅ Handled 100+ tickets daily across while maintaining high quality.
✅Reduced repeat complaints by identifying root causes and escalating for permanent fixes.
✅Improved response time and workflow efficiency through better ticket prioritization.
✅Supported international customers across Europe, Africa, Australia and the US.
✅Converted hesitant customers through empathetic upselling and retention strategies.
♦️What I bring to the table:
✅Expert in CRM tools: Zendesk, Gorilladesk, Freshdesk, Gorgias, Shopify, Crisp, Google Sheet, Salesforce, Jira, DeepL PRO.
✅Fast, clear and empathetic communicator — fluent in English, with strong grammar and tone.
✅Multilingual Support: I use DeepL Pro to provide fast, professional, and natural-sounding support in multiple languages for your global customers.
✅Dispute & Chargeback Defense: I protect your revenue by building strong evidences of delivery and communication to banks/Shopify to win chargebacks.
✅Tracking & Logistics: I specialize in solving "Order Not Received" claims by providing the "last-mile" delivery proof needed to resolve issues and prevent fraud.
✅Order tracking, refunds & billing support
💬 I’m known for my calm communication, reliability, fast learning ability, and strong problem-solving skills. I don’t just “reply to customers” , I help improve support systems and protect your brand reputation.
📌 Available 30+ hours/week
📌 Open to long-term contracts & contract-to-hire
📌 Ready to start immediately
✅My goal is to provide a seamless, global support experience that reduces refunds, increases retention, and safeguards your store’s reputation.
💠Send me an invite, a message, or let’s schedule a quick 10-minute call to discuss how I can help your store grow!
Steps for completing your project
After purchasing the project, send requirements so Prisca can start the project.
Delivery time starts when Prisca receives requirements from you.
Prisca works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Integration & Brand Alignment
Once you provide access, I perform a full audit of your helpdesk (Zendesk/Gorgias/Freshdesk) and Shopify store. I review your existing macros, refund policies, and "Brand Voice" to ensure my replies sound exactly like your team.
Daily Inbox Clearing & Cleanup
Every day, I begin my 3 hour shift by clearing the inbox. I handle tickets by urgency, prioritizing chargebacks, inquiries, shipping delays, order cancellations, & frustrated customers first to ensure the sensitive issues are handled immediately.