You will get ecommerce customer support for shopify and online stores that drives sales.
Rising Talent
Rising Talent
Project details
You will get fast, professional, and organized E-commerce customer support that helps your online store run smoothly and keeps customers happy. With nearly 3 years of experience in customer service and store management, I handle emails, resolve issues, and ensure a positive shopping experience that encourages repeat purchases.
Why choose me?
• 3+ years experience in e-commerce support
• Fast, clear, and professional responses
• Unlimited revisions for your satisfaction
• Quick delivery and 100% client satisfaction
Services I provide:
• Customer email support for e-commerce stores
• Responding to order inquiries and product questions
• Handling refunds, returns, and order tracking
• Product upload, order processing, and inventory management
• Product data entry
• Google Workspace (Gmail, Calendar, Docs, Sheets)
• CRM tools (HubSpot, Zendesk, Gorgias)
• Email and calendar management
• Team collaboration & communication tools (Notion, Asana)
• Simple design creation with Canva
I focus on delivering reliable, friendly, and results-driven support, tailored to your store’s needs. Check my portfolio for client testimonials and see how I can help your business thrive.
Why choose me?
• 3+ years experience in e-commerce support
• Fast, clear, and professional responses
• Unlimited revisions for your satisfaction
• Quick delivery and 100% client satisfaction
Services I provide:
• Customer email support for e-commerce stores
• Responding to order inquiries and product questions
• Handling refunds, returns, and order tracking
• Product upload, order processing, and inventory management
• Product data entry
• Google Workspace (Gmail, Calendar, Docs, Sheets)
• CRM tools (HubSpot, Zendesk, Gorgias)
• Email and calendar management
• Team collaboration & communication tools (Notion, Asana)
• Simple design creation with Canva
I focus on delivering reliable, friendly, and results-driven support, tailored to your store’s needs. Check my portfolio for client testimonials and see how I can help your business thrive.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$30
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 8 | 16 | 24 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3About Oluwatoyin
Ecommerce Customer Support & Operations VA | Shopify | CRM | CSAT
Lagos Island, Nigeria - 8:51 pm local time
I partner with ecommerce brands on Shopify, Etsy, and Amazon and other platforms to run the full back-end of their customer experience, not just answering emails, but making sure orders ship correctly, disputes get won, refunds don't bleed profit, and customers come back for a second purchase.
What I manage inside your ecommerce operation:
✔ Customer Support: email, chat, and social across Gorgias, Zendesk, and Hubspot with SLAs management and zero backlogs
✔ Order Management: processing, edits, listings, cancellations, replacements, and refunds inside your ecommerce store.
✔ Dispute & Chargeback Defense : filing evidence, coordinating with payment processors, and protecting your margins
✔ Amazon Operations: A-to-Z claims, account health monitoring, ASIN disputes, and buyer escalations
✔ Etsy Shop Management: case resolution, seller protection claims, and review management
✔ CRM & Inbox Systems: building macros, tagging workflows, and reporting so your support runs without you
✔ Customer Retention: turning frustrated buyers into loyal repeat customers and 5-star reviews
✔ Operations Support: SOPs, team coordination, daily reporting, and escalation management
I've run high-volume ecommerce environments handling 200+ daily tickets across multiple storefronts and I don't just put out fires, I build the systems that stop them from starting.
I work async-friendly, communicate proactively, and treat your brand's revenue and reputation like they're my own.
Ready for a support and operations partner who actually understands how ecommerce works behind the scenes? Let's talk.
Available for ongoing projects, part-time roles, full time coverage, and operations buildouts.
Steps for completing your project
After purchasing the project, send requirements so Oluwatoyin can start the project.
Delivery time starts when Oluwatoyin receives requirements from you.
Oluwatoyin works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding Your Store
* Review your store, products, and customer base *Understand your brand voice and communication style.
Setup & Access Review
* Get access to your support tools (Email, CRM, etc.) *Review past customer interactions and workflows.