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You will get eCommerce Customer Support Zendesk, Shopify Response Time & CSAT Specialist
Project details
Are you looking for a reliable and empathetic eCommerce customer support specialist who can deliver fast responses, reduce escalations, and boost customer satisfaction? I’m here to help!
With a strong background in customer service, I specialize in handling support tickets, live chat, and email correspondence for eCommerce stores using Zendesk, Gorgias, Freshdesk, and Shopify.
Here’s what I can bring to your business:
Reduced average response time by 40%, improving ticket resolution speed and customer retention.
Guaranteed decrease in customer escalations by handling issues proactively with clear communication and empathy.
Improved CSAT (Customer Satisfaction Score) by up to 25% through consistent tone, detailed knowledge bases, and top-notch service.
Experienced in returns, refunds, tracking, product inquiries, and dispute resolution.
Fluent in English with excellent written communication skills and a calm, solutions-first approach.
Whether you're just launching your brand or scaling operations, I can help you build customer trust, retain more buyers, and free up your time to grow your business.
Let’s talk about how I can support your team and delight your customers!
With a strong background in customer service, I specialize in handling support tickets, live chat, and email correspondence for eCommerce stores using Zendesk, Gorgias, Freshdesk, and Shopify.
Here’s what I can bring to your business:
Reduced average response time by 40%, improving ticket resolution speed and customer retention.
Guaranteed decrease in customer escalations by handling issues proactively with clear communication and empathy.
Improved CSAT (Customer Satisfaction Score) by up to 25% through consistent tone, detailed knowledge bases, and top-notch service.
Experienced in returns, refunds, tracking, product inquiries, and dispute resolution.
Fluent in English with excellent written communication skills and a calm, solutions-first approach.
Whether you're just launching your brand or scaling operations, I can help you build customer trust, retain more buyers, and free up your time to grow your business.
Let’s talk about how I can support your team and delight your customers!
Project Type
Ecommerce Management, Virtual Assistance, Customer SupportWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Number of Revisions 1
Optional add-ons
You can add these on the next page.
Extension 1 hour
+$5About Uttam
Virtual Assistance. E-Commerce Management
Dhanbad, India - 4:26 am local time
I am a professional E-commerce Virtual Assistant & Customer Support VA with over 4 years of experience supporting online businesses. I specialize in email and chat support, Shopify Store Management, Store Designing, Product Management, Order Processing, Refunds/Returns, CRM ticket handling, and admin support. Experienced with CRM tools, Google Workspace, and MS Office Tools, I ensure fast responses, accurate backend operations, and high customer satisfaction. Known for reliability, punctuality, and clear communication, I support long-term business growth.
Let's work together!
Steps for completing your project
After purchasing the project, send requirements so Uttam can start the project.
Delivery time starts when Uttam receives requirements from you.
Uttam works on your project following the steps below.
Revisions may occur after the delivery date.
Experienced eCommerce Support | Shopify, Zendesk| Fast + Friendly Help
I’m confident I can deliver the same results for you — whether that’s managing emails, handling live chats, or processing returns and inquiries. I bring a solutions-first mindset and always aim to create a great experience for your customers