You will get eCommerce Help Desk / Customer Support / Social Media Associate
Project details
Will help you handle and manage customer queries and complaints. Also process orders, and modifications, and escalate complaints across several communication channels. Even the admin task.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$16
|
Standard
$20
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
About Jinchel
Creative VIRTUAL ASSISTANT | Creative Ecommerce VA | Admin Task
Pasig City, Philippines - 7:33 pm local time
Here's how I can contribute to your business:
Order Fulfillment Coordination:
*Proficient in overseeing the entire order fulfillment process, from order placement to shipment and delivery.
*Ability to handle order tracking, resolve shipping issues, and provide proactive communication to customers regarding their orders.
Customer Support:
*A strong background in delivering exceptional customer support through various channels, including phone, email, live chat, and social media.
*Proven ability to promptly respond to customer inquiries, resolve issues, and provide product information with professionalism and empathy.
*Skilled in documenting customer interactions, tracking customer satisfaction ratings, and continuously improving customer support processes.
Attention to Detail and Organization:
*Highly organized with excellent attention to detail, ensuring accuracy in order processing and documentation.
*Ability to manage multiple tasks and prioritize workload effectively, meeting deadlines and maintaining a high level of productivity.
*Excellent time management skills, allowing for efficient handling of customer inquiries while managing order fulfillment responsibilities.
Collaboration and Communication:
*A team player who excels in cross-functional collaborations, working closely with internal teams, including logistics, sales, and customer service, to ensure seamless order fulfillment and exceptional customer support.
*Strong written and verbal communication skills, facilitating clear and concise communication with customers, team members, and stakeholders.
Steps for completing your project
After purchasing the project, send requirements so Jinchel can start the project.
Delivery time starts when Jinchel receives requirements from you.
Jinchel works on your project following the steps below.
Revisions may occur after the delivery date.
Received Project
Received project from the client should have instruction and sample