You will get eLearning Intro to Customer Service, perfect for entry-level support team
Project details
You will receive a professionally structured video module that introduces core customer service principles, perfect for onboarding, refresher training, or coaching support.
This module covers:
✔ What great customer service really means
✔ The impact of customer experience on your business
✔ The role customer service plays at each stage of the customer lifecycle
✔ Introduction to the key metrics that measure success in customer service
Why choose this project?
✔ Built from real BPO QA and training experience
✔ Focused on behaviors that improve CSAT and QA scores
✔ Easy-to-follow, self-paced format (perfect for remote teams)
✔ Saves time for trainers and team leaders - can be assigned for offline learning
This module covers:
✔ What great customer service really means
✔ The impact of customer experience on your business
✔ The role customer service plays at each stage of the customer lifecycle
✔ Introduction to the key metrics that measure success in customer service
Why choose this project?
✔ Built from real BPO QA and training experience
✔ Focused on behaviors that improve CSAT and QA scores
✔ Easy-to-follow, self-paced format (perfect for remote teams)
✔ Saves time for trainers and team leaders - can be assigned for offline learning
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, EducationLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$30
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Revisions | 0 | 1 | 2 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
About Leslie
Customer Experience Specialist | QA Tools and eLearning Video Creator
Malolos, Philippines - 10:30 am local time
With a background in Customer Service Quality Assurance, Learning and Content Development, I’ve worked closely with support teams to identify performance gaps, refine processes, and turn complex workflows into structured, easy-to-understand learning materials.
I specialize in:
✔️ Creating self-paced training videos and modules
✔️ QA scorecard design and performance analysis
✔️ Process documentation and SOP development
✔️ Coaching and feedback frameworks for support teams
My approach is simple: content should not just inform - it should change behavior. I focus on making learning actionable, especially for agents who need to apply skills quickly in real scenarios.
Whether you need onboarding materials, refresher training, self-paced learning videos, or process improvements, I can help you build systems that support both your team and your customers.
Let’s work together to make your support operations more efficient and your training more impactful.
Steps for completing your project
After purchasing the project, send requirements so Leslie can start the project.
Delivery time starts when Leslie receives requirements from you.
Leslie works on your project following the steps below.
Revisions may occur after the delivery date.
Order Confirmation
I’ll send a quick message to confirm delivery timeline and access details.
Video Preparation
Your ready-to-use training module will be finalized and prepared for delivery. For the branded training version, I’ll review your inputs and adjust visuals and minor content elements to match your brand.