You will get Email & Call Support – Customer Service for E-commerce
Project details
I offer personalized, reliable support with fast response times and a customer-first approach. With experience across multiple platforms like Shopify, Zendesk, and Gorgias, I ensure every customer interaction reflects your brand’s voice and values—making your business stand out through excellent service.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
1 review
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MK
Miriam K.
Jul 4, 2025
Data Entry
Junaid did a really good job, Very quick and reliable.
About Junaid Ur
Virtual Assistant | Email & Call Support | Product Listing
50%
Job Success
Berlin, Germany - 1:08 pm local time
I'm Junaid Ur Rehman, a dedicated and results-driven freelancer committed to providing exceptional virtual support, administrative assistance, and customer service to clients worldwide. With over 5 years of hands-on experience, I offer reliable, detail-focused, and timely support across a wide range of business operations. My goal is simple: to help clients save time, reduce workload, and achieve success with efficient and high-quality service.
I specialize in email and call support, data entry, eCommerce product management, customer service, real estate project assistance, and content writing. Whether it’s managing your day-to-day operations or handling customer communications, I ensure every task is handled with care, accuracy, and professionalism.
Your trust and data security are always my priority. I work with complete integrity and treat every project with the confidentiality it deserves. If you're looking for someone dependable to support your business operations, I’d be happy to help you lighten the load and grow your business.
Here’s what I can help you with:
Administrative Support / Real Estate / Virtual Assistance
With a proven record of supporting clients in administrative and real estate-related tasks, I offer consistent, organized, and efficient virtual support tailored to your needs.
Data entry (Excel, Google Sheets, Word)
Real estate assistance (lead tracking, property listing, skip tracing, cold calling)
Airbnb project management
CRM and website content management
PDF to Excel/Word conversion & formatting
Document organization and editing
Email and calendar management
Research and lead generation
Contact details collection
Product Listing & E-commerce Management
I have in-depth experience listing and optimizing thousands of products on popular eCommerce platforms. I ensure accuracy in product titles, descriptions, pricing, and images while using SEO techniques to increase visibility.
Platforms I’ve worked with include:
Shopify
WooCommerce
Amazon
Etsy
eBay
Walmart
AliExpress
BigCommerce
Squarespace
Wix
OpenCart
Magento
Shopee
Lazada
Facebook & TikTok Shops
Wayfair
Poshmark
Alibaba
No matter the platform, I adapt quickly and ensure your product catalog is well-structured and up to date.
Order Management & Customer Support
I help businesses ensure smooth order processing and provide professional customer support across all channels. From tracking inventory to resolving customer concerns, I streamline the entire order cycle.
Tools & Platforms I’ve worked with:
Shopify
Shippo
ShipStation
Zendesk
Freshdesk
Help Scout
LiveChat
Monday.com
Salesforce Service Cloud
Whether through email, live chat, or phone support, I ensure customers feel heard, valued, and supported—every step of the way.
Content Writing, Social Media & Marketing
In addition to administrative and e-commerce expertise, I also create well-researched, SEO-friendly articles and blogs, manage social media accounts, and support influencer research and email marketing campaigns.
Blog and article writing
Content uploading on WordPress
Social media scheduling and captions
Newsletter creation (Mailchimp, Klaviyo)
Influencer research and outreach
Why Work With Me?
Professional, trustworthy, and committed to your success
Fast learner with a proactive mindset
Strong communication and time management
Adaptable across industries and tools
Open to long-term partnerships and consistent project support
Thank you for reviewing my profile. I look forward to the possibility of collaborating with you and helping your business thrive!
Best Regards,
Junaid Ur Rehman
Steps for completing your project
After purchasing the project, send requirements so Junaid Ur can start the project.
Delivery time starts when Junaid Ur receives requirements from you.
Junaid Ur works on your project following the steps below.
Revisions may occur after the delivery date.
Email & Call Support – Customer Service for E-commerce
I will professionally manage your customer service emails and calls via Zendesk, Gorgias, Freshdesk, or Gmail. I’ll handle returns, refunds, product inquiries, and ensure customer satisfaction with clear and empathetic communication.