You will get Email & Chat Support for Fast and Friendly Replies
Project details
You will get reliable and professional email and chat customer support focused on clear, polite, and timely communication. I help businesses manage customer inquiries, order status questions, and general support messages using predefined templates and guidelines to maintain a consistent brand tone.
With hands-on experience in non-voice customer support and virtual assistance, I understand the importance of accuracy, responsiveness, and customer satisfaction. I carefully read each message, provide appropriate responses, and ensure customers feel heard and supported.
This service is ideal for small businesses, e-commerce stores, and growing teams that need dependable email and chat support without the overhead of full-time staff. I follow instructions closely, respect confidentiality, and adapt quickly to your workflow and tools.
My goal is to reduce your daily workload, keep your inbox organized, and help you deliver a smooth and positive customer experience. I am detail-oriented, reliable, and committed to providing consistent support you can trust.
With hands-on experience in non-voice customer support and virtual assistance, I understand the importance of accuracy, responsiveness, and customer satisfaction. I carefully read each message, provide appropriate responses, and ensure customers feel heard and supported.
This service is ideal for small businesses, e-commerce stores, and growing teams that need dependable email and chat support without the overhead of full-time staff. I follow instructions closely, respect confidentiality, and adapt quickly to your workflow and tools.
My goal is to reduce your daily workload, keep your inbox organized, and help you deliver a smooth and positive customer experience. I am detail-oriented, reliable, and committed to providing consistent support you can trust.
Purpose
PersonalLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Extra hours for support
(+ 2 Days)
+$20About Sathish kumar
Customer Support Specialist | Chat, Email & Google Review Management
Hyderabad, India - 12:23 pm local time
I help businesses maintain professional, polite, and brand-safe customer communication, ensuring high CSAT and fast resolution.
What I can help you with:
• Google Business Profile review replies (positive & negative)
• Chat & Email customer support
• Complaint handling & issue resolution
• CRM tools: Zoho CRM, Freshdesk
• Ticket management & follow-ups
• Backend support & Excel reporting
I have handled 40–60 customer interactions per shift while maintaining SLA, TAT, and 95%+ CSAT.
If you’re looking for a reliable, long-term support professional, I’m ready to help your business grow.
Steps for completing your project
After purchasing the project, send requirements so Sathish kumar can start the project.
Delivery time starts when Sathish kumar receives requirements from you.
Sathish kumar works on your project following the steps below.
Revisions may occur after the delivery date.
Support Scope & Expectations
Understand Requirements
Start Email & Chat Support
Begin responding to customer emails and chats professionally, following templates, tone guidelines, and response timelines.