You will get Manage Chargeback Disputes and Protect Your eCommerce Revenue
Project details
I provide reliable and results-driven chargeback and customer support services for Shopify and eCommerce stores. I specialize in handling disputes for PayPal, Klarna, and Stripe by preparing strong evidence, responding within deadlines, and following proven workflows to improve win rates and recover lost revenue.
What sets me apart is my structured approach to customer support. I don’t just resolve disputes I identify the root causes, reduce future chargebacks, and improve communication with customers through professional email and live chat support.
I also manage order-related issues, refunds, and complaints with clarity and speed, ensuring a smooth experience for your customers while protecting your business. My focus is on accuracy, fast response time, and maintaining your brand reputation.
If you’re looking for someone dependable who can handle both customer support and chargebacks efficiently, I’m here to help you grow your eCommerce business with confidence.
What sets me apart is my structured approach to customer support. I don’t just resolve disputes I identify the root causes, reduce future chargebacks, and improve communication with customers through professional email and live chat support.
I also manage order-related issues, refunds, and complaints with clarity and speed, ensuring a smooth experience for your customers while protecting your business. My focus is on accuracy, fast response time, and maintaining your brand reputation.
If you’re looking for someone dependable who can handle both customer support and chargebacks efficiently, I’m here to help you grow your eCommerce business with confidence.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 1 | 56 | 115 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
PayPal & Chargebacks
+$5About Dawood
Customer Support Specialist | Live Chat, Shopify & Dispute Resolution
Multan, Pakistan - 11:10 pm local time
I provide fast, professional customer support that keeps your customers happy and your business running smoothly.
I’m Dawood Asghar, a Customer Support Specialist with a Master’s degree in Information Technology, helping Shopify and eCommerce website owners manage their support operations efficiently through email and live chat.
I specialize in handling daily customer interactions, resolving issues quickly, and building workflows that reduce support workload, improve response time, and increase customer satisfaction.
💼 Shopify & eCommerce Services I Offer:
• Email & Live Chat Customer Support
• Order processing, tracking & fulfillment
• Refunds, returns, cancellations & exchanges
• Chargebacks & dispute handling (PayPal, Klarna, Stripe)
• Updating customer details & managing Shopify orders
• Supplier communication & order follow-ups
• Creating FAQs, macros & SOP-based workflows
📱 Social Media Support:
• Managing Facebook, Instagram & other platforms
• Responding to customer messages and comments
• Maintaining a positive brand image
⚙️ Tools & Platforms I Work With:
Customer Support & CRM:
Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Richpanel, Private mail
eCommerce Platforms:
Shopify, WooCommerce
Communication & Team Tools:
Slack, Skype, Discord, WhatsApp
Order & Tracking Tools:
DHL, FedEx, UPS, USPS, 17Track, Yun Express, PostNL
Other Tools:
Trello, Airtable, Gmail, Outlook, Google Sheets, Microsoft Office
🌍 Multilingual Support:
I can assist customers in multiple languages using advanced tools, helping you serve a global audience professionally.
⭐ Why Clients Choose Me:
• Fast response time & clear communication
• Strong Shopify & eCommerce expertise
• Detail-oriented and highly reliable
• Customer-first approach
• Flexible and available for long-term work
I don’t just respond to customers I represent your brand with professionalism and care. Every message is an opportunity to build trust and turn customers into loyal buyers.
👉 Send me a message today and let’s take your customer support to the next level. 🚀
God Blessing,😊
Dawood Asghar
Steps for completing your project
After purchasing the project, send requirements so Dawood can start the project.
Delivery time starts when Dawood receives requirements from you.
Dawood works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation & Understanding
I begin by understanding your store's needs, goals, and any specific challenges you're facing with customer support and operations.
Set Up Communication Channels:
I'll ensure the proper setup of live chat, email support systems, or other tools, tailored to your business requirements.