You will get Top-Quality Email and Ticket Support for Your Business
Rising Talent
Project details
Need expert email, ticket, and social media support?
With over two years of experience, I provide fast, professional responses to customer inquiries across email, ticketing, and social media.
Services I Offer:
• Customer Inquiries: Quickly resolve questions via email and tickets.
• Complaints Management: Address customer complaints with effective solutions.
• Refunds & Orders: Process refunds and track order status.
• Dispute Resolution: Handle disputes via PayPal and Shopify.
• Social Media Replies: Respond to inquiries on social platforms.
Skills & Tools:
• Shopify, Gorgias, Zendesk, Slack
• PayPal & Shopify dispute management
• Fluent in written and spoken English
Why Choose Me:
• Fast Responses: Replies within 24 hours.
• Professional Communication: Clear, friendly, and polite.
• Dedicated Service: Focused on excellent customer support.
With over two years of experience, I provide fast, professional responses to customer inquiries across email, ticketing, and social media.
Services I Offer:
• Customer Inquiries: Quickly resolve questions via email and tickets.
• Complaints Management: Address customer complaints with effective solutions.
• Refunds & Orders: Process refunds and track order status.
• Dispute Resolution: Handle disputes via PayPal and Shopify.
• Social Media Replies: Respond to inquiries on social platforms.
Skills & Tools:
• Shopify, Gorgias, Zendesk, Slack
• PayPal & Shopify dispute management
• Fluent in written and spoken English
Why Choose Me:
• Fast Responses: Replies within 24 hours.
• Professional Communication: Clear, friendly, and polite.
• Dedicated Service: Focused on excellent customer support.
Industry
Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$24
|
Standard
$100
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 6 days | 26 days |
Number of Hours of Work | 8 | 48 | 208 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3Frequently asked questions
2 reviews
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SG
Stijn G.
Jun 1, 2026
Customer Service Representative for Shopify Dropshipping Store
RR
Rana Atif R.
Jan 29, 2025
Creating SOPs and Setting Up a Helpdesk for Support team
I found Zain very professional. Not only he provided me my desired solution but also offered extended support which was phenomenal. Highly recommended.
About Zain
Customer Support Specialist | Email & Chat Support
100%
Job Success
Lahore, Pakistan - 7:06 pm local time
Hi, I am a dedicated Customer Support Specialist with 5+ years of hands-on experience supporting Shopify, Amazon, and e-commerce businesses. I help businesses deliver exceptional customer experiences through email support, live chat, and backend store management.
I specialize in handling customer inquiries professionally, resolving issues quickly, and keeping your customers happy, so you can focus on growing your business.
What I Can Help You With:
✅ Email & Live Chat Customer Support
✅ Order Processing & Fulfillment
✅ Refunds, Returns & Chargeback Handling
✅ PayPal & Klarna Dispute Resolution
✅ Shopify & Amazon Store Support
✅ Social Media Inbox & Customer Queries
✅ Internet Research & Admin Tasks
✅ Accurate Data Entry & Product Listings
Customer Support Platforms:
- Zendesk
- Gorgias
- Intercom
- Crisp
- Zoho
- Helpdesk
- BigCommerce
Steps for completing your project
After purchasing the project, send requirements so Zain can start the project.
Delivery time starts when Zain receives requirements from you.
Zain works on your project following the steps below.
Revisions may occur after the delivery date.
Ongoing Support and Reporting
I will manage your email support according to your schedule and guideline, and I will provide regular updates and performance reports to ensure effectiveness.