You will get Topnotch Email Customer Support, Community Management Services
Project details
I deliver fast, reliable, and detail-oriented customer support for e-commerce and dropshipping brands. With 5+ years of experience and hands-on use of Shopify, Re:amaze, and Gorgias, I efficiently handle order inquiries, shipping issues, and product questions while maintaining a professional, brand-aligned tone.
What sets me apart is my consistency, quick response times, and ability to stay organized under pressure ensuring no message is missed and every customer has a positive experience.
What sets me apart is my consistency, quick response times, and ability to stay organized under pressure ensuring no message is missed and every customer has a positive experience.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$8
|
Standard
$10
|
Advanced
$12
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 0 | 0 | 0 |
4 reviews
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ZA
Zec A.
May 30, 2025
Customer Service Representative for E-Commerce Brand
EB
Edward B.
Jul 6, 2024
Need an assistant experienced in the crypto space
Attentive and communicates well. Family issue requires me to pull back and place things on hold.
LR
Louis R.
Jun 5, 2024
Crypto Research
AH
Ashur H.
May 4, 2024
Memecoin Analyst -
Mark Anthony was an absolute pleasure to work with. Willing to take feedback and adjust and learn to further execute processes effectively. Thanks Mark!
About Mark Anthony
E-commerce | Email Customer Specialist | Shopify VA |
Quezon City, Philippines - 1:19 am local time
Helping 7 Digits Company Businesses Deliver Fast, Reliable, and High-quality Customer Experiences
I’m a Customer Support Representative and Virtual Assistant with 5+ years of experience supporting e-commerce brands, crypto projects, and online communities. I specialize in handling high-volume support, resolving customer issues efficiently, and keeping operations organized behind the scenes.
I’ve worked with tools like Shopify, Gorgias, and Social Media Platforms, Assisting Customers across Email, Chat, and Social Channels while maintaining a professional and empathetic tone.
💼 I SPECIALIZE IN:
🔹 Customer Support (Email, Chat, Social Media)
✔ Live Chat Support – assisting website visitors in real-time
✔ Email Support – resolving inquiries, complaints, and follow-ups
✔ Social Media Support – Facebook, Instagram, YouTube
🔹 E-commerce & Order Management
✔ Order Processing & Fulfillment (Shopify, etc.)
✔ Shipping, Tracking, Returns & Refunds
✔ Product Knowledge & Customer Guidance
🔹 Customer Experience & Retention
✔ Handling complaints with empathy and professionalism
✔ Escalation management & ticket prioritization
✔ Customer satisfaction & retention strategies
🔹 Virtual Assistant / Admin Support
✔ Data entry & record keeping
✔ Inbox & ticket management
✔ Research & reporting
✔ Google Workspace & Microsoft Office
🔹 Operations & Efficiency
✔ Multi-tasking across platforms
✔ Maintaining trackers and reports
✔ Process improvement & problem-solving
🛠 TOOLS I USE:
Customer Support & CRM:
Zendesk | Gorgias | Freshdesk | Zoho | Salesforce | Reamaze | Groove | GHL
E-commerce & Chat Tools:
Shopify | BiteSpeed | KwikChat
Communication & Collaboration:
Slack | Google Workspace | Outlook
Productivity Tools:
Microsoft Office (Excel, Word)
Social Media:
Facebook (Groups & Pages) | Instagram | YouTube
WHY CLIENTS WORK WITH ME
✔ 5+ years experience in customer support & digital operations
✔ Strong background in e-commerce and crypto environments
✔ Skilled in handling customer complaints, refunds, and escalations
✔ Clear, professional, and friendly communication
✔ Detail-oriented and reliable I don’t miss things
✔ Able to work flexible hours across time zones
WHAT YOU CAN EXPECT
Fast response times
Organized and efficient workflow
Customer-first mindset
Minimal supervision needed
Steps for completing your project
After purchasing the project, send requirements so Mark Anthony can start the project.
Delivery time starts when Mark Anthony receives requirements from you.
Mark Anthony works on your project following the steps below.
Revisions may occur after the delivery date.
Conduct Meeting