You will get ✅Email Customer Support via Gorgias , Zendesk, Freshesh and Re- Amaze !
Project details
I help ecommerce businesses deliver fast, friendly, and professional customer support while ensuring accurate Shopify order management. With 5+ years of experience as a Customer Support, Email Support, and Shopify Virtual Assistant, I help brands grow through clear communication, reliable support, and smooth store operations.
I handle email support, order updates, refunds, complaints, live chat, Shopify store tasks, and product listings with high accuracy and a customer-focused approach. My goal is to give your customers an excellent support experience while keeping your operations stress-free.
⭐ What I Can Do
• Email Support (Gmail, Outlook)
• Shopify Orders: tracking, refunds, replacements
• Ticket Handling (Zendesk, Gorgias, Freshdesk, Help Scout)
• Live Chat Support
• Inbox Management & Customer Follow-ups
• Complaint Resolution & Basic Troubleshooting
• 24/7 Availability
🔥 Specialties
Email Support | Shopify Support | Zendesk | Gorgias | Ecommerce VA | Live Chat | Order Fulfillment | Product Listing
I’m available and ready to start supporting your team
I handle email support, order updates, refunds, complaints, live chat, Shopify store tasks, and product listings with high accuracy and a customer-focused approach. My goal is to give your customers an excellent support experience while keeping your operations stress-free.
⭐ What I Can Do
• Email Support (Gmail, Outlook)
• Shopify Orders: tracking, refunds, replacements
• Ticket Handling (Zendesk, Gorgias, Freshdesk, Help Scout)
• Live Chat Support
• Inbox Management & Customer Follow-ups
• Complaint Resolution & Basic Troubleshooting
• 24/7 Availability
🔥 Specialties
Email Support | Shopify Support | Zendesk | Gorgias | Ecommerce VA | Live Chat | Order Fulfillment | Product Listing
I’m available and ready to start supporting your team
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$5
|
Standard
$20
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$2 - $10About Muhammad
Customer Service Representative | E-commerce Customer Support
Kasur, Pakistan - 4:19 pm local time
Thank you so much for taking the time to visit my profile. Your interest is greatly appreciated!
• Over 4 year of experience in customer service with stong focus on customer satistfaction.
I have more than 4 years of experience in customer support, where I’ve helped e-commerce businesses manage their live chat and email support efficiently. I always try to keep things simple and smooth for both the business and its customers by providing fast, accurate, and friendly assistance.
🟢 I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀.
► 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do:
• Order processing, tracking, and modifications
• Refunds, cancellations, and Order Drafting
• Updating customer details (addresses, e-mails, contacts)
• Creating discount codes and managing subscriptions
• Supplier communication for seamless order fulfillment
• Handling chargebacks and inquiries.
💼 Why Choose Me:
📌 Available 24/7, including weekends & holidays Coverage.
📌 Friendly, patient, and problem-solving attitude.
📌 Calm, clear communication, even under pressure
📌 Deep shopify knowledge, with end to end support capability
📌 Long-term availability and performance tracking.
📌 Daily Email Handling (Up to X hours/day).
📌 Dedicated to top-notch customer support
✅ What I Can Do for Your Shopify Store:
📧 Email Support (High Volume Handling)
🛒 Shopify Order Management & Fulfillment
🔁 Refunds, Returns & Exchange Processing
🚚 Shipping & Delivery Issue Resolution
💬 Customer Complaint & Dispute Handling
⭐ Chargeback & PayPal Dispute Support
🌍 Why Choose Me?
🧠 Strong problem-solving & communication skills
🌐 Multilingual support using professional tools
🎯 Focused on long-term collaboration
📲 Social Media Management & Support
♦ KNOWLEDGE OF THESE PLATFORMS:
♦ Shopify (eCommerce platform)
♦Slack/ Discord/ Skype/ Clickup / WhatsApp (Communication channel)
♦ DeepL (For translation)
Managing Facebook pages: moderating comments, hiding negatives, and replying to DMs.
I am available for both short-term and long-term projects, and I take pride in delivering high-quality work with speed and accuracy. I handle all client, business, and company information with the highest level of confidentiality, so you can feel confident that your work is in safe and reliable hands.
💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Management
I will handle customer inquiries, respond to emails and chats, process orders, and provide professional support according to your guidelines.