You will get Email Customer Support Via , Zendesk, Freshdesk , and Outlook
Rising Talent
Project details
I support ecommerce brands by delivering prompt, professional, and approachable customer service while maintaining accurate Shopify order processing. With over five years of experience in customer support, email handling, and as a Shopify virtual assistant, I focus on helping businesses scale through dependable service, clear communication, and efficient workflows.
My work includes managing customer emails, handling order updates, issuing refunds, resolving concerns, assisting via live chat, and maintaining Shopify stores and product listings with attention to detail. I aim to create a smooth experience for both you and your customers, keeping operations organized and stress-free.
⭐ Core Services
• Email Support (Gmail, Outlook)
• Shopify Order Management: tracking, refunds, replacements
• Ticket Support (Zendesk, Gorgias, Freshdesk, Help Scout)
• Live Chat Assistance
• Inbox Organization & Follow-ups
• Handling Complaints & Basic Issue Resolution
• 24/7 Availability
🔥 Expertise
Customer Support | Shopify Assistance | Zendesk | Gorgias | Ecommerce Support | Live Chat | Order Processing | Product Listings
Available to join your team and contribute right away.
My work includes managing customer emails, handling order updates, issuing refunds, resolving concerns, assisting via live chat, and maintaining Shopify stores and product listings with attention to detail. I aim to create a smooth experience for both you and your customers, keeping operations organized and stress-free.
⭐ Core Services
• Email Support (Gmail, Outlook)
• Shopify Order Management: tracking, refunds, replacements
• Ticket Support (Zendesk, Gorgias, Freshdesk, Help Scout)
• Live Chat Assistance
• Inbox Organization & Follow-ups
• Handling Complaints & Basic Issue Resolution
• 24/7 Availability
🔥 Expertise
Customer Support | Shopify Assistance | Zendesk | Gorgias | Ecommerce Support | Live Chat | Order Processing | Product Listings
Available to join your team and contribute right away.
Language
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$40
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 8 days |
Number of Hours of Work | 6 | 12 | 15 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | |
Live Chat Support | - | - |
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GH
George H.
Jun 10, 2026
Customer Service Representative (Shopify Store)
Zahid Iqbal handled all customer support emails professionally and responded on time with accurate answers. All customer issues were resolved without any delays. Excellent communication skills and patience. Highly recommended for email support!
About Zahid
Customer Support Representative ( Emails & Chat Support Specialist)
Multan, Pakistan - 2:37 pm local time
Thank you for visiting my profile.
I'm Zahid Iqbal, a dedicated Shopify Customer Support Specialist with over 2 years of experience helping eCommerce businesses deliver exceptional customer service. My goal is to create a smooth experience for both store owners and their customers by providing fast, accurate, and friendly support.
I specialize in helping Shopify store owners reduce refunds, prevent chargebacks, and improve customer satisfaction through efficient email and live chat support.
What I Can Help You With
Email & Live Chat Support
Shopify Store Management
Order Processing, Tracking & Fulfillment
Order Modifications, Cancellations & Draft Orders
Refund, Return & Exchange Management
Shipping Delay & Delivery Issue Resolution
Customer Complaint & Dispute Resolution
Chargeback, PayPal & Klarna Dispute Handling
Customer Information Updates (Address, Email & Contact Details)
Discount Code Creation & Subscription Management
Supplier Communication & Order Coordination
Product & Service Inquiries
High-Volume Customer Support
Industries I've Supported
* Fashion
* Beauty
* Skincare
* Fitness
* Luxury Brands
* Healthcare
* Dropshipping Stores
* High-Ticket Shopify Brands
* DTC eCommerce Businesses
Helpdesk & CRM Tools
* Zendesk
* Freshdesk
* Re:amaze
* Gorgias
* Help Scout
* Zoho CRM
* Shopify Inbox
* Microsoft Outlook
* Private Email
Platforms & Collaboration Tools
* Shopify
* Slack
* Discord
* Skype
* ClickUp
* DeepL (Translation)
Additional Services
* Facebook Page Moderation
* Responding to Customer Messages & Comments
* Social Media Customer Support
Why Work With Me?
2+ Years of Customer Support Experience
Strong Communication & Problem-Solving Skills
Customer Satisfaction Focused
Fast Response Time
Detail-Oriented & Reliable
Long-Term Collaboration Mindset
Whether you need support for a growing Shopify store or a high-volume eCommerce business, I'm committed to providing professional, reliable, and customer-focused service that helps your business grow while keeping your customers happy.
I'm available for both short-term and long-term projects and always strive to deliver high-quality work with accuracy, efficiency, and professionalism.
Let's work together to provide an outstanding customer experience for your business.
Best Regards,
*Zahid Iqbal*
Steps for completing your project
After purchasing the project, send requirements so Zahid can start the project.
Delivery time starts when Zahid receives requirements from you.
Zahid works on your project following the steps below.
Revisions may occur after the delivery date.
1 Customer Support Representative
I help ecommerce business deliver fast ,friendly and professional customer support while ensuring accurate shopify order management . With 5+ Year experience as a Customer Support, Email Support and Shopify Virtual Assistant