You will get Email, Live chat and phone support
Project details
As a seasoned customer service professional, you will get personalized, proactive, and technically proficient support that drives customer satisfaction and loyalty. With a focus on continuous improvement and a passion for excellence, I help businesses build strong relationships with their customers and achieve their goals.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Audio Services, Data Analytics, Education, Engineering, Fashion & Apparel, Financial Services, Food & Beverage, Lifestyle, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Software, Telecommunications, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$12
|
Standard
$20
|
Advanced
$25
|
|---|---|---|---|
| Delivery Time | 3 days | 4 days | 5 days |
Number of Hours of Work | 15 | 30 | 40 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5About Alice
Customer Experienced Expert with 4+ years experience
Lekki, Nigeria - 8:23 pm local time
With a proven track record of success in live chat support and ticket management (Zendesk), I leverage my detail-oriented approach, active listening skills, and articulate communication style to ensure seamless interactions and positive outcomes. My typing speed of 41 words per minute enables me to accurately capture customer information and respond to inquiries via email and IM.
I am a quick learner, eager to adapt to new tools and technologies that drive results. I understand the importance of maintaining professionalism and poise in customer-facing interactions, even in high-pressure situations. As a self-motivated and collaborative individual, I thrive in task-based environments and am committed to delivering exceptional customer service and support.
Steps for completing your project
After purchasing the project, send requirements so Alice can start the project.
Delivery time starts when Alice receives requirements from you.
Alice works on your project following the steps below.
Revisions may occur after the delivery date.
Project Onboarding (Within 24 hours of project commencement)
1. Review project details, requirements, and expectations. 2. Set up necessary tools, software, and login credentials. 3. Schedule an introductory call to discuss project specifics.
Familiarization and Training (Within 2-3 business days)
1. Study client-provided documentation, including product/service information and customer service guidelines. 2. Complete any required training or onboarding programs. 3. Review existing customer service resources, such as knowledge bases and FAQs.