You will get Email, Live Chat, Customer Service & Support Representative for E-commerce
Project details
Are you looking for a reliable and experienced customer support agent to provide exceptional service to your customers? Look no further! I specialize in delivering top-notch customer service, live chat support, and email support to ensure your business runs smoothly and your customers are satisfied.
š | ā¦ | What I Offer | ā¦ |
ā Handle inquiries, resolve issues, and provide a positive experience for your customers.
ā Handling customer complaints with professionalism and empathy.
ā Responding swiftly and effectively to customer queries through email.
ā Assisting with product information and order processing.
ā Maintaining accurate records of customer interactions.
ā Answering queries promptly via live chat.
ā Supplier Communication.
ā Order Management.
ā Multilingual Support.
ā Help Desk Support.
ā Live Chat Support.
š | ā¦ | Why Choose Me? | ā¦ |
ā Affordable pricing according to your needs
ā Customer-Centric Approach
ā Efficient Problem-Solving
ā Reliable and Professional
Have any questions or specific requirements? Don't hesitate to reach out!
š | ā¦ | What I Offer | ā¦ |
ā Handle inquiries, resolve issues, and provide a positive experience for your customers.
ā Handling customer complaints with professionalism and empathy.
ā Responding swiftly and effectively to customer queries through email.
ā Assisting with product information and order processing.
ā Maintaining accurate records of customer interactions.
ā Answering queries promptly via live chat.
ā Supplier Communication.
ā Order Management.
ā Multilingual Support.
ā Help Desk Support.
ā Live Chat Support.
š | ā¦ | Why Choose Me? | ā¦ |
ā Affordable pricing according to your needs
ā Customer-Centric Approach
ā Efficient Problem-Solving
ā Reliable and Professional
Have any questions or specific requirements? Don't hesitate to reach out!
Industry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$120
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 5 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
About Shabnam
Shopify Customer Support | Email, Live Chat & Chargeback Specialist
Multan, PakistanĀ - 3:12 am local time
Hi, I'm Shabnam, a Shopify Customer Support Specialist with 5+ years of experience helping eCommerce brands provide fast, professional, and customer-focused support.
I help Shopify and WooCommerce store owners reduce support workload, improve customer satisfaction, and protect revenue by handling everything from order inquiries and shipping issues to refunds, exchanges, subscriptions, and chargeback prevention.
Whether you're receiving 20 tickets a day or hundreds, I help you deliver fast, professional, and empathetic support that keeps customers happy, protects your revenue, and strengthens your brand reputation.
I don't just answer emails, I become an extension of your team. Every customer interaction is an opportunity to build trust, encourage repeat purchases, and create loyal customers.
WHAT I CAN HELP YOU WITH
ā Email & Live Chat Support
ā Shopify Admin Management
ā Order Processing & Tracking
ā Refunds, Returns & Exchanges
ā Subscription Management
ā Order Editing & Address Updates
ā Discount Codes & Draft Orders
ā Supplier Communication
ā Payment Issues & Chargeback Prevention
ā Customer Retention & Escalation Handling
ā Knowledge Base & FAQ Creation
ā SOP Development & Workflow Optimization
ā Social Media Customer Support (Facebook, Instagram, TikTok & Meta)
SHOPIFY & ECOMMERCE EXPERIENCE
Over the past five years, I've supported Shopify and WooCommerce businesses across multiple industries, helping store owners manage high ticket volumes while maintaining excellent customer satisfaction.
I have extensive experience handling:
ā¢ Shipping delays and delivery issues
ā¢ Lost packages and tracking investigations
ā¢ Refunds, returns, and exchanges
ā¢ Order modifications
ā¢ Subscription management
ā¢ Supplier communication
ā¢ Payment troubleshooting
ā¢ Chargeback prevention and dispute handling
ā¢ Customer escalations and retention
AI-POWERED CUSTOMER SUPPORT
I use ChatGPT Plus and modern AI workflows to increase efficiency without sacrificing quality.
Every response is reviewed, personalized, and tailored to match your brand voice.
AI helps me:
ā¢ Draft responses faster
ā¢ Summarize customer conversations
ā¢ Improve response quality
ā¢ Maintain a consistent brand voice
ā¢ Handle high ticket volumes efficiently
ā¢ Reduce response times while maintaining accuracy
HELPDESK & ECOMMERCE TOOLS
ā¢ Shopify
ā¢ Gorgias
ā¢ Zendesk
ā¢ Re
ā¢ Freshdesk
ā¢ Help Scout
ā¢ Zoho CRM
ā¢ Richpanel
ā¢ Trengo
ā¢ Gmail
ā¢ Outlook
ā¢ eDesk
ā¦and many more.
COMMUNICATION & OPERATIONS TOOLS
ā¢ Slack
ā¢ Microsoft Teams
ā¢ Discord
ā¢ Skype
ā¢ WhatsApp
ā¢ Google Workspace
ā¢ Linnworks
ā¢ Fulfillment China
ā¢ Service Point
SHIPPING & TRACKING PLATFORMS
USPS ā¢ UPS ā¢ DHL ā¢ FedEx ā¢ YunExpress ā¢ PostNL ā¢ 17Track ā¢ Universal Parcel ā¢ Global Tracking and more.
MULTILINGUAL CUSTOMER SUPPORT
Using ChatGPT Plus and DeepL, I provide professional customer support in:
German ā¢ Dutch ā¢ Swedish ā¢ French ā¢ Italian ā¢ Spanish ā¢ Portuguese ā¢ Arabic ā¢ Turkish ā¢ Polish ā¢ Greek ā¢ Finnish ā¢ Russian, and many more.
WHY CLIENTS CHOOSE ME
ā 5+ Years of Shopify Customer Support Experience
ā Strong Expertise in Refunds, Returns, Subscriptions & Chargeback Prevention
ā Experienced with High-Volume Support Operations
ā Excellent Written English & Professional Communication
ā Fast Response Times & Great Attention to Detail
ā Reliable, Organized & Proactive
ā Available Across Multiple Time Zones
For growing brands and peak seasons, I can also scale support with trained backup resources under my supervision while remaining your primary point of contact and maintaining consistent service quality.
LET'S BUILD AN OUTSTANDING CUSTOMER EXPERIENCE TOGETHER
Your customers are your most valuable asset. Every interaction shapes how they remember your brand.
If you're looking for someone who genuinely cares about your customers, communicates professionally, and helps your business grow through exceptional support, I'd love to hear from you.
Let's work together to create an experience your customers will remember.
Steps for completing your project
After purchasing the project, send requirements so Shabnam can start the project.
Delivery time starts when Shabnam receives requirements from you.
Shabnam works on your project following the steps below.
Revisions may occur after the delivery date.
Share Your Requirements
Provide your Shopify store access, helpdesk access (if applicable), and any specific instructions or support guidelines.
Customer Support Begins
I will start handling customer emails, live chat, order management, refunds, returns, tracking updates, and other support tasks professionally.