You will get Top-Notch Customer Support & Outreach Service For your Business
Project details
Are you looking for a dedicated and customer-focused support representative to handle your customer inquiries professionally and efficiently? I’m here to help! With 3+ years of experience in customer service and virtual assistance, I provide top-notch support via email, live chat, and phone to ensure customer satisfaction and business growth.
📌 Services I Offer:
✅ Email Support & Inbox Management – Responding to inquiries, complaints, and follow-ups.
✅ Live Chat Support – Handling real-time customer interactions to boost engagement.
✅ Phone Support – Managing inbound and outbound calls professionally.
✅ CRM Management – Updating customer records and tracking interactions.
✅ Order Processing & Refund Handling – Ensuring smooth transactions and issue resolution.
✅ Help Desk & Ticketing Systems – Managing tickets using Zendesk, Freshdesk, HubSpot & more.
✅ Social Media Customer Support – Responding to customer queries on Facebook, Instagram, and Twitter.
Tools & Platforms I’m Proficient In:
📌 HubSpot
📌 Airtable
📌 Intercom
📌 Zendesk
📌 FreshDesk
📌 Zapier
📌 Notion
Let’s work together to elevate your business operations and enhance customer experience.
📌 Services I Offer:
✅ Email Support & Inbox Management – Responding to inquiries, complaints, and follow-ups.
✅ Live Chat Support – Handling real-time customer interactions to boost engagement.
✅ Phone Support – Managing inbound and outbound calls professionally.
✅ CRM Management – Updating customer records and tracking interactions.
✅ Order Processing & Refund Handling – Ensuring smooth transactions and issue resolution.
✅ Help Desk & Ticketing Systems – Managing tickets using Zendesk, Freshdesk, HubSpot & more.
✅ Social Media Customer Support – Responding to customer queries on Facebook, Instagram, and Twitter.
Tools & Platforms I’m Proficient In:
📌 HubSpot
📌 Airtable
📌 Intercom
📌 Zendesk
📌 FreshDesk
📌 Zapier
📌 Notion
Let’s work together to elevate your business operations and enhance customer experience.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$20
|
Standard
$85
|
Advanced
$190
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Revisions | 1 | 2 | 2 |
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About Chinasa Martha
Executive Virtual Assistant| Operation & Project Manager|Admin Support
100%
Job Success
Abuja, Nigeria - 1:10 am local time
As a reliable and proactive Executive Virtual Assistant, Administrative Support Specialist, and Project Manager, I have supported founders and business owners by taking ownership of their administrative and operational tasks, helping them reclaim valuable time while bringing structure, clarity, and consistency to their business operations.
How I Help My Clients:
✅ Executive & Administrative Support — Calendar management, inbox handling, travel coordination, appointment scheduling, document prep, and correspondence.
✅ CRM & Lead Management — Salesforce, HubSpot, Zoho CRM; updating contacts, tracking leads, and streamlining customer communications.
✅ Customer Service & Communication — Handling customer inquiries via email, live chat, or phone support through Zendesk and Freshdesk,
✅ Project & Task Coordination — Organizing workflows, managing deadlines, and tracking project deliverables with Asana, Trello, ClickUp, Monday
✅ Data Entry & File Management — Accurate, organized records using Excel, Google Sheets, Google Docs.
✅ Real Estate Virtual Assistance — Lead generation, property research, short-term rental management (Airbnb, Zillow, Hospitable).
✅ Social Media & Email Marketing — Content scheduling, audience engagement, and email campaign management using Hootsuite, Buffer, Mailchimp.
By handling the details and streamlining your workload, I empower you to focus on your bigger-picture goals, unlock new growth opportunities, and enjoy the peace of mind that comes from knowing your operations are in capable hands.
💎 Why Clients Choose Me:
✔️ Highly Organized & Detail-Oriented, ensuring tasks are completed accurately and on time.
✔️ Strong Communication & Client Relations Skills, providing exceptional customer
✔️ Proactive communicator and problem-solver who anticipates needs before they arise.
experiences.
✔️ Tech-savvy, adaptable, and fast-learning with proven CRM and project management tool expertise.
✔️ Friendly, professional, and committed to delivering work that meets your standards every time.
𝗧𝗼𝗼𝗹𝘀 & 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗜 𝗨𝘀𝗲:
🎯 Google workspace
🎯 Microsoft Office Suite
🎯 Notion
🎯 Calendly
🎯 Zendesk
🎯 HubSpot
🎯 Freshdesk
🎯 Trello
🎯 Click up
🎯 Monday
🎯 Asana
🎯 Slack
🎯 Zapier
🎯 Asana
🎯 Zoom
If you’re ready to lighten your workload, stay ahead of deadlines, and experience peace of mind knowing your operations are in good hands — let’s connect. 📩
Send me a message, and let’s discuss how I can support your business.
Kindly Send me a ❞𝗱𝗶𝗿𝗲𝗰𝘁 𝗺𝗲𝘀𝘀𝗮𝗴𝗲❞ here on Upwork , click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐦𝐞 𝐧𝐨𝐰” to benefit from my expertise.
Steps for completing your project
After purchasing the project, send requirements so Chinasa Martha can start the project.
Delivery time starts when Chinasa Martha receives requirements from you.
Chinasa Martha works on your project following the steps below.
Revisions may occur after the delivery date.
Project Initiation & Planning
I begin by gathering detailed project requirements, including preferred communication channels, support guidelines, and service level expectations. This ensures seamless alignment with your business needs.
Training & Onboarding
To provide top-tier support, I familiarize myself with your products or services, their features, and specifications through training sessions or provided materials.