You will get Professional Email Customer Support for Shopify ,Gorgias, Zendesk,Freshdesk
Project details
๐ฃ๐ฟ๐ผ๐ณ๐ฒ๐๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐บ๐ฎ๐ถ๐น ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ณ๐ผ๐ฟ ๐ฆ๐ต๐ผ๐ฝ๐ถ๐ณ๐ & ๐ฒ๐๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ
๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐จ๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ ๐๐ง๐๐ซ๐๐จ ๐ฉ๐ง๐ช๐จ๐ฉ, ๐ง๐๐ฉ๐๐ฃ๐ฉ๐๐ค๐ฃ, ๐๐ฃ๐ ๐ง๐๐ฅ๐๐๐ฉ ๐จ๐๐ก๐๐จ.
I provide fast, reliable, and brand-aligned email customer support for Shopify and eCommerce stores handling every interaction with clarity and professionalism. I manage high-volume inboxes using ๐๐ผ๐ฟ๐ด๐ถ๐ฎ๐, ๐ญ๐ฒ๐ป๐ฑ๐ฒ๐๐ธ, ๐๐ฟ๐ฒ๐๐ต๐ฑ๐ฒ๐๐ธ, and ๐ฅ๐ฒ: ๐ฎ๐บ๐ฎ๐๐ฒ, delivering consistent, solution-focused responses.
๐ช๐ต๐ฎ๐ ๐ ๐๐ฎ๐ป๐ฑ๐น๐ฒ:
โEnd-to-end email support & helpdesk management
โOrders, tracking, refunds, exchanges & cancellations
โShopify order assistance and follow-ups
โMacros, tags, and templates for fast replies
๐ช๐ต๐ ๐ ๐ฒ:
โFast response times
โProfessional, customer-first communication
โExperience with busy ticket queues
โFirst-contact resolution focus.
๐๐ฑ๐ฒ๐ฎ๐น ๐๐ผ๐ฟ
Shopify owners, fashion brands, dropshipping, and growing eCommerce stores.
๐ฉ ๐๐ฒ๐โ๐ ๐๐ฒ๐ ๐ฆ๐๐ฎ๐ฟ๐๐ฒ๐ฑ
Message me to discuss your support needs and ticket volume. Iโm ready to help you deliver a smooth, trustworthy customer experience.
Best Regards,
๐ ๐๐ป๐ฎ๐.
๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐จ๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ ๐๐ง๐๐ซ๐๐จ ๐ฉ๐ง๐ช๐จ๐ฉ, ๐ง๐๐ฉ๐๐ฃ๐ฉ๐๐ค๐ฃ, ๐๐ฃ๐ ๐ง๐๐ฅ๐๐๐ฉ ๐จ๐๐ก๐๐จ.
I provide fast, reliable, and brand-aligned email customer support for Shopify and eCommerce stores handling every interaction with clarity and professionalism. I manage high-volume inboxes using ๐๐ผ๐ฟ๐ด๐ถ๐ฎ๐, ๐ญ๐ฒ๐ป๐ฑ๐ฒ๐๐ธ, ๐๐ฟ๐ฒ๐๐ต๐ฑ๐ฒ๐๐ธ, and ๐ฅ๐ฒ: ๐ฎ๐บ๐ฎ๐๐ฒ, delivering consistent, solution-focused responses.
๐ช๐ต๐ฎ๐ ๐ ๐๐ฎ๐ป๐ฑ๐น๐ฒ:
โEnd-to-end email support & helpdesk management
โOrders, tracking, refunds, exchanges & cancellations
โShopify order assistance and follow-ups
โMacros, tags, and templates for fast replies
๐ช๐ต๐ ๐ ๐ฒ:
โFast response times
โProfessional, customer-first communication
โExperience with busy ticket queues
โFirst-contact resolution focus.
๐๐ฑ๐ฒ๐ฎ๐น ๐๐ผ๐ฟ
Shopify owners, fashion brands, dropshipping, and growing eCommerce stores.
๐ฉ ๐๐ฒ๐โ๐ ๐๐ฒ๐ ๐ฆ๐๐ฎ๐ฟ๐๐ฒ๐ฑ
Message me to discuss your support needs and ticket volume. Iโm ready to help you deliver a smooth, trustworthy customer experience.
Best Regards,
๐ ๐๐ป๐ฎ๐.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$30
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $40
3 reviews
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MM
Muhammad M.
Jun 21, 2026
Virtual Email Support Assistant Needed
Outstanding 5-star freelancer! They delivered an optimized e-commerce email support tracker with automated helpdesk logs, Shopify/Zendesk metrics, and ready-to-use SOP templates. Exceptional understanding of customer retention, ticketing workflows, and support operations. Highly recommended to scale your store's customer service!
JT
Jasmin T.
Jun 10, 2026
Shopify & Gorgias Support Specialist โ $50 Trial with Long-Term Potential
Working with Anas was an absolute pleasure! He managed the email and customer support for my Shopify store flawlessly. His communication skills, quick response times, and problem-solving abilities exceeded my expectations. He went above and beyond to ensure our customers were happy. I highly recommend him and will definitely hire him again for future projects!
HA
Husain A.
Mar 19, 2024
Redraw a logo in adobe illustrator
Perfect work. thank you Muhammad
About Muhammad Anas
Customer Support, Shopify & eCommerce stores,Live Chat & Email Support
100%
Job Success
Faisalabad, Pakistanย - 1:41 am local time
๐ฌ๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐ฒ๐ ๐ฝ๐ฒ๐ฐ๐ ๐ถ๐ป๐๐๐ฎ๐ป๐ ๐ฎ๐ป๐๐๐ฒ๐ฟ๐. ๐ ๐บ๐ฎ๐ธ๐ฒ ๐๐๐ฟ๐ฒ ๐๐ต๐ฒ๐ ๐ด๐ฒ๐ ๐๐ต๐ฒ๐บ.
๐๐ฎ๐๐, ๐ฟ๐ฒ๐น๐ถ๐ฎ๐ฏ๐น๐ฒ ๐ฆ๐ต๐ผ๐ฝ๐ถ๐ณ๐ & ๐ฒ๐๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ต๐ฟ๐ผ๐๐ด๐ต ๐น๐ถ๐๐ฒ ๐ฐ๐ต๐ฎ๐ ๐ฎ๐ป๐ฑ ๐ฒ๐บ๐ฎ๐ถ๐น, ๐๐ผ ๐ป๐ผ ๐บ๐ฒ๐๐๐ฎ๐ด๐ฒ ๐ด๐ผ๐ฒ๐ ๐๐ป๐ฎ๐ป๐๐๐ฒ๐ฟ๐ฒ๐ฑ ๐ฎ๐ป๐ฑ ๐ป๐ผ ๐๐ฎ๐น๐ฒ ๐ถ๐ ๐น๐ผ๐๐.
Iโm Anas, a Customer Support Specialist with 3+ years of experience supporting Shopify and eCommerce brands worldwide.
I help businesses respond faster, resolve customer issues accurately, and turn support conversations into positive experiences that drive trust and repeat sales.
Great support isnโt just replying fast; itโs resolving issues the right way the first time. I focus on clear communication, quick turnaround, and brand-aligned responses that protect your reputation, build trust, and keep customers coming back.
How I Can Support Your Business
โ๏ธ Live Chat Support (real-time assistance & conversion-focused replies)
โ๏ธ Email Support (clear, professional, solution-driven responses)
โ๏ธ Shopify Order Management & Fulfillment
โ๏ธ Order Tracking, Delays & Delivery Issue Resolution
โ๏ธ Refunds, Returns & Dispute Handling
โ๏ธ Customer Complaints & Escalation Management
โ๏ธ Social Media Customer Support
โ๏ธ Airbnb & Property Management Support
Experience Highlights
โข Supported multiple Shopify & eCommerce brands
โข Managed high-volume customer inquiries via chat and email
โข Coordinated with suppliers and handled fulfillment-related issues
โข Worked with Airbnb and booking platforms
โข Maintained fast response times and high customer satisfaction
Tools & Platforms
Zendesk | Gorgias | Freshdesk | Zoho CRM | Help Scout
Shopify | Airbnb | Booking Platforms
Slack | Trello | Google Sheets | MS Office
Multilingual Customer Support
German | Dutch | Spanish | Italian | Swedish
(handled efficiently using professional translation tools)
Why Clients Choose to Work With Me
โ๏ธ Fast response times (minutes, not hours)
โ๏ธ Clear, polite, and professional communication
โ๏ธ Detail-oriented and highly reliable
โ๏ธ Flexible working hours across time zones
โ๏ธ Long-term, results-focused mindset
Letโs Work Together
If youโre looking for a reliable customer support specialist who understands Shopify, eCommerce workflows, and customer satisfaction, Iโm ready to support your business.
๐ฉ Send me a message or invite me to your job today.
Letโs improve your customer experience and help your brand grow.
Best regards,
M. Anas
Steps for completing your project
After purchasing the project, send requirements so Muhammad Anas can start the project.
Delivery time starts when Muhammad Anas receives requirements from you.
Muhammad Anas works on your project following the steps below.
Revisions may occur after the delivery date.
Account Access & Setup
Client provides access to helpdesk (Gorgias, Zendesk, Freshdesk, or Re:amaze), Shopify store (if needed), and support guidelines.
Workflow Review & Alignment
Review FAQs, policies, templates, and brand tone to ensure consistent and accurate customer communication.