You will get Virtual Assistant, Emails, Live Chat and Customer Support
Project details
I am a professional Virtual Assistant, Personal Assistant and customer service representative for almost all types of projects. I know the secrets and techniques to get the results!
You will get real professional customer service that will bring your company to the next level.
With over 5 years of experience in the freelance and international companies, I care about helping to resolve the customer queries and keep the customers on track with excellent techniques.
The work I deliver is 100% original and high quality.
Resolve customer complaints via live chat, email, mail, or social media. Greet customers warmly and ascertain problem or reason for queries. Assist with placement of orders, refunds, or exchanges. Taking bookings and orders online via email or live chat.
Please take a moment to go through the services you can expect from me with perfection I have mentioned below:
Shopify customer support services.
Online business customer support services.
Truck load booking and dispatch services.
Appointment setting.
E-Commerce.
Live Chat support.
Solving tickets.
Email handling.
Zendesk
I am open for negotiation.
Feel free to contact and trial periods is also available.
You will get real professional customer service that will bring your company to the next level.
With over 5 years of experience in the freelance and international companies, I care about helping to resolve the customer queries and keep the customers on track with excellent techniques.
The work I deliver is 100% original and high quality.
Resolve customer complaints via live chat, email, mail, or social media. Greet customers warmly and ascertain problem or reason for queries. Assist with placement of orders, refunds, or exchanges. Taking bookings and orders online via email or live chat.
Please take a moment to go through the services you can expect from me with perfection I have mentioned below:
Shopify customer support services.
Online business customer support services.
Truck load booking and dispatch services.
Appointment setting.
E-Commerce.
Live Chat support.
Solving tickets.
Email handling.
Zendesk
I am open for negotiation.
Feel free to contact and trial periods is also available.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$25
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 8 | 15 | 50 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
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DL
Divexo L.
May 14, 2026
Bilingual Call Manager for Truck Dispatch
JH
Jay H.
Dec 2, 2024
Experienced Dispatcher with Sylectus Load Board Experience for USA-Based Company
About Mussawar
Logistics Coordinator, Freight Broker, Truck Dispatcher, CSR, VA
Layyah, Pakistan - 3:59 pm local time
Experienced Truck Dispatcher specializing in Box Truck, Reefer, Flatbed, Dry Van, and Car Hauling Dispatch services. Prove record With 4+ years of experience, I excel at securing high-paying loads, negotiating with brokers, and optimizing routes for maximum efficiency. Proficient in Sylectus, DAT, Truckstop, Direct Freight, 123Loadboard, Central Dispatch, 1Dispatch, CarsArriveNetwork and Motive ELD. I ensure smooth operations and timely deliveries. Whether you're an owner-operator or fleet owner, I’m here to keep your trucks moving profitably.
Let’s grow your business together.
I have experience of handling near about 80 trucks for a year. While working for the company I came across with the entire process and tools used by the trucking companies where as my duties were to:
1. Post/find and book loads using Sylectus, Truckstop, Load Link, Direct Freight and DAT Load Board.
2. Add load in our Company’s ITS Dispatch/ CRM/ TMS.
3. Send full load information to the drivers and to route them for pickup and ensure timely pick up and deliveries.
4. Help drivers to load at the shippers and to tackle their shipping issues.
5. Constantly updating brokers while loading and unloading then to send paperwork/BOL/POD.
6. Continuously tracking for the correct route and if load is on time or late.
7. Assist/find road side services if truck broke down.
8. Send money through EFS, or Comcheck for Lumper, Pallet Fee, Washing, and fixing charges.
9. Update brokers with issues faced by the driver and also updating locations.
10. Take actions immediately if the load is late and to change appointments.
11. Keep track of temperature as per product and customer’s requirement.
12. Help drivers to unload and to tackle their unloading issues.
13. Update/report broker about over, short and damage cases till disposing.
14. Get detention and layovers from the broker as driver is waiting for long at pickup and drop.
15. Get TONU from the broker.
16. Keep tracking of driver’s details such as their hours and also their documents for renewal.
17. Get phones calls and answer all of the customer’s questions, concerns and complaints in a professional manner.
While performing my duties I have worked on several applications and websites which are:
1. Marcopoint tracking / TkTracking/ Track King
2. Propel GPS
3. TMS/CRM
4. Load Link/ Direct Freight
5. InTouch GPS/Commercial
6. DAT Load Board and Sylectus Load Board
7. InTouch ELD
8. ITS Dispatch
9. Google Maps, google Voice and other online google apps.
10. MS Office/ MS Excel
9. Image and PDF editing tools
10. Different apps and sites of customers/brokers.
Qualities/skills as a dispatcher and brokerage assistant:
1. Details Oriented
2. Quick to learn
3. Work under pressure
4. Quick to resolve issues
5. Communication and soft Skills
6. Multitasker
7. Problem Solving Skills
8. Patience, organized, focused and self-control
9. Attention to details and sense of responsibility
10. Handling and tackling the rude behavior of drivers and brokers
Why me?
- 100% Professional & Engaging Work
- Rapid Response
- Quality Work at Reasonable Price.
- Seeking to build Long Term Professional Relationships.
Feel free to ask me any questions. I am looking forward to working with you.
Thanks!
Mussawar Abbas
Steps for completing your project
After purchasing the project, send requirements so Mussawar can start the project.
Delivery time starts when Mussawar receives requirements from you.
Mussawar works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
I will get the complete details of the project.
Step 2
I will fulfill the customer orders via oberlo app.