You will get Empathetic, professional e-commerce customer support and order management
Project details
Running an online store comes with endless customer emails, refunds, and shipping exceptions. I’ll handle your customer support and order management end-to-end so your buyers get fast, empathetic responses and your operations stay on track, from answering inquiries to processing refunds, tracking orders, and resolving disputes.
I’ll keep your customers happy and loyal because I have achieved the following
3+ years in financial services & e-commerce support.
20,000+ tickets resolved and 95–98% CSAT across roles.
Cut refund escalations and delivery complaints (proven results).
Tools: Gorgias, Zendesk, Freshdesk, Shopify, WooCommerce, Parcel Panel, Slack.
I’ll keep your customers happy and loyal because I have achieved the following
3+ years in financial services & e-commerce support.
20,000+ tickets resolved and 95–98% CSAT across roles.
Cut refund escalations and delivery complaints (proven results).
Tools: Gorgias, Zendesk, Freshdesk, Shopify, WooCommerce, Parcel Panel, Slack.
Industry
Arts, Business, Consumer Goods, Ecommerce, Education, Financial Services/Banking, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Kids & Family, Legal, Manufacturing, Medical & Pharmaceutical, Retail & Wholesale, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, Facebook Shops, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Management Duration (Days) | 14 | 28 | 42 |
Inventory Management | |||
Order Management | |||
Customer Assistance | - | ||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
4 reviews
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This project doesn't have any reviews.
JE
Jose Ramon E.
Sep 17, 2025
Social Media Posts Reporting in Nigeria
Extraordinary quality of work and turnaround times. It is great working with Faith.
PD
Paula D.
Sep 11, 2025
Meditation/visualization experiment participant
JE
Jose Ramon E.
Aug 19, 2025
Social Media Posts Reporting in Nigeria
Great communication; very responsive. Totally recommend working with Faith.
PD
Paula D.
Mar 27, 2025
Meditation / Visualization experiment participant
About Faith
Customer service representative | CRM | E-commerce | SaaS | Banking
100%
Job Success
Aba, Nigeria - 4:37 am local time
I specialize in resolving issues quickly, building customer loyalty, and streamlining workflows using CRM and productivity tools.
In my career, I have:
Resolved 20,000+ customer tickets across email, phone, and live chat.
Maintained a 95–98% customer satisfaction rating (CSAT).
Increased customer retention by 20% through proactive support and follow-ups.
Reduced ticket backlogs by 35% with improved workflows and automation.
I bring a mix of technical skill and empathy, making sure customers feel heard while ensuring their issues are resolved efficiently. Beyond support, I provide virtual assistance services such as administrative support, lead generation, and social media management to help businesses stay productive.
I’m experienced with tools like Zendesk, Freshdesk, HubSpot, Intercom, Shopify, WooCommerce, Trello, Asana, and Canva.
What you can expect when working with me:
✔️ Calm, solutions-focused support even in high-volume environments.
✔️ Strong collaboration with cross-functional teams to resolve escalations.
✔️ A customer-first and detail-oriented approach that drives satisfaction, loyalty, and business growth.
✔️ Reliable admin support: calendars, inbox, travel & data entry
✔️ Research, lead generation & social media management to keep businesses productive
I’m passionate about creating seamless customer experiences that will keep customers coming back, while providing reliable virtual assistance that helps businesses run smoothly.
And I look forward to bringing that same energy to my next role
— Faith Chimezie
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding (Day 1)
Collect access, brand voice, SOPs, priority SLAs, and any urgent tickets.
Setup (24–48 hrs)
Configure inbox/labels/macros in Gorgias/Zendesk/Gmail, integrate Parcel Panel/shipping tools.