You will get Empathetic & technical customer support for your SaaS product
Project details
I’ll provide empathetic and technical customer support for your Customers and Clients by delivering exceptional customer support that reduces churn and keeps users engaged, also onboard new users, troubleshooting logins and features, escalating bugs, and updating FAQs. Experienced with Zendesk, Intercom, Intercom, Jira & Confluence.
With 5+ years of experience in customer support across SaaS, e-commerce, and finance.
I have Supported SaaS startups like BOOKORA, helping onboard users and troubleshoot app issues.
And I have a track record for balancing technical troubleshooting with empathy, ensuring customers feel supported while waiting for fixes.
With 5+ years of experience in customer support across SaaS, e-commerce, and finance.
I have Supported SaaS startups like BOOKORA, helping onboard users and troubleshoot app issues.
And I have a track record for balancing technical troubleshooting with empathy, ensuring customers feel supported while waiting for fixes.
Project Type
Data Entry, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Revisions | 1 | 1 | 1 |
4 reviews
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JE
Jose Ramon E.
Sep 17, 2025
Social Media Posts Reporting in Nigeria
Extraordinary quality of work and turnaround times. It is great working with Faith.
PD
Paula D.
Sep 11, 2025
Meditation/visualization experiment participant
JE
Jose Ramon E.
Aug 19, 2025
Social Media Posts Reporting in Nigeria
Great communication; very responsive. Totally recommend working with Faith.
PD
Paula D.
Mar 27, 2025
Meditation / Visualization experiment participant
About Faith
Customer service representative | CRM | E-commerce | SaaS | Banking
100%
Job Success
Aba, Nigeria - 10:39 am local time
I specialize in resolving issues quickly, building customer loyalty, and streamlining workflows using CRM and productivity tools.
In my career, I have:
Resolved 20,000+ customer tickets across email, phone, and live chat.
Maintained a 95–98% customer satisfaction rating (CSAT).
Increased customer retention by 20% through proactive support and follow-ups.
Reduced ticket backlogs by 35% with improved workflows and automation.
I bring a mix of technical skill and empathy, making sure customers feel heard while ensuring their issues are resolved efficiently. Beyond support, I provide virtual assistance services such as administrative support, lead generation, and social media management to help businesses stay productive.
I’m experienced with tools like Zendesk, Freshdesk, HubSpot, Intercom, Shopify, WooCommerce, Trello, Asana, and Canva.
What you can expect when working with me:
✔️ Calm, solutions-focused support even in high-volume environments.
✔️ Strong collaboration with cross-functional teams to resolve escalations.
✔️ A customer-first and detail-oriented approach that drives satisfaction, loyalty, and business growth.
✔️ Reliable admin support: calendars, inbox, travel & data entry
✔️ Research, lead generation & social media management to keep businesses productive
I’m passionate about creating seamless customer experiences that will keep customers coming back, while providing reliable virtual assistance that helps businesses run smoothly.
And I look forward to bringing that same energy to my next role
— Faith Chimezie
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff:
Review your SaaS product, features, workflows, and escalation paths.
Setup:
Organise ticket categories, FAQs, and support automations.