You will get english customer support and chat management
Project details
With 4 years of dedicated experience in handling high-volume English email and live chat support, I am your reliable Non-Technical Customer Support Partner.
I offer dedicated and timely support across multiple platforms, focusing on problem resolution and excellent communication. My services are ideal for E-commerce, SaaS, and small business owners.
What I Handle:
• Email/Ticket Management: Clearing backlogs, prioritizing urgent inquiries, and maintaining a clean inbox.
• Live Chat Support: Providing immediate, courteous, and efficient responses to boost conversions.
• Order & Account Management: Processing refunds/exchanges, handling order status updates, and managing customer profiles.
• Policy & General Inquiries: Clearly explaining company policies and product information.
Let's discuss your support needs today! I'm also open with a custom quote on Monthly Retainer packages.
I offer dedicated and timely support across multiple platforms, focusing on problem resolution and excellent communication. My services are ideal for E-commerce, SaaS, and small business owners.
What I Handle:
• Email/Ticket Management: Clearing backlogs, prioritizing urgent inquiries, and maintaining a clean inbox.
• Live Chat Support: Providing immediate, courteous, and efficient responses to boost conversions.
• Order & Account Management: Processing refunds/exchanges, handling order status updates, and managing customer profiles.
• Policy & General Inquiries: Clearly explaining company policies and product information.
Let's discuss your support needs today! I'm also open with a custom quote on Monthly Retainer packages.
Purpose
BusinessIndustry
Ecommerce, Media & Entertainment, Photography, Software, Travel & Tourism, Video ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$90
|
Advanced
$160
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $50
Additional Hour of Work
+$15Frequently asked questions
About Audrey
Video Editor
Hanoi, Vietnam - 8:20 am local time
I have almost four years of experience working in international environments, which shaped my communication skills, work discipline, and ability to understand briefs quickly.
I edit with care, good aesthetic sense, and a clean post-production workflow. I'm here to learn, improve, and deliver solid, reliable work for clients who don't mind working with a fresher who puts in real effort.
Steps for completing your project
After purchasing the project, send requirements so Audrey can start the project.
Delivery time starts when Audrey receives requirements from you.
Audrey works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Requirements Review
I will carefully review your instructions and access the necessary tools (Email, CRM, or spreadsheets). I'll clarify any details to ensure we are perfectly aligned before starting the tasks.
Task Execution & Data Management
I will perform the support tasks as agreed, ensuring high accuracy and strictly following your workflows. All data and communications will be handled with the utmost confidentiality and professionalism.