You will get English - French - German Customer Support for your e-Commerce Business
Top Rated
Top Rated
Project details
Customer Support for E-commerce Stores
I provide reliable and professional customer support for e-commerce businesses that want fast response times and satisfied customers. With over 5 years of experience, I support online stores in German, French, and English across email, live chat, and phone.
I help reduce support workload, resolve customer issues quickly, and maintain a positive brand voice.
What I handle:
• Customer inquiries via email, chat, and phone
• Order tracking and delivery updates
• Returns, refunds, and exchanges
• Product questions and pre-purchase support
• Complaint handling and resolution
• Order processing and basic admin tasks
• Inbox and ticket management
• FAQ and help center updates
Platforms and tools
• Zendesk
• Freshdesk
• Gorgias
• Shopify
• WooCommerce
• Slack and common CRM systems
What you can expect
• Fast and polite responses
• Clear communication with your team
• Accurate order handling
• Consistent brand tone
• Reliable daily coverage
I am ready to support your customers and help your store run smoothly.
I provide reliable and professional customer support for e-commerce businesses that want fast response times and satisfied customers. With over 5 years of experience, I support online stores in German, French, and English across email, live chat, and phone.
I help reduce support workload, resolve customer issues quickly, and maintain a positive brand voice.
What I handle:
• Customer inquiries via email, chat, and phone
• Order tracking and delivery updates
• Returns, refunds, and exchanges
• Product questions and pre-purchase support
• Complaint handling and resolution
• Order processing and basic admin tasks
• Inbox and ticket management
• FAQ and help center updates
Platforms and tools
• Zendesk
• Freshdesk
• Gorgias
• Shopify
• WooCommerce
• Slack and common CRM systems
What you can expect
• Fast and polite responses
• Clear communication with your team
• Accurate order handling
• Consistent brand tone
• Reliable daily coverage
I am ready to support your customers and help your store run smoothly.
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Music, News, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, Magento, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$400
|
Advanced
$1,600
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
18 reviews
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VL
Vivian L.
Mar 29, 2026
Seeking user study participants for an AI animation prototype
Philippe was prepared, insightful, and thoughtful with his QA work on an AI tool for animation.
He was creative on the spot, could see user painpoints and improvements, and a good communicator. I learned a lot from the user experience testing with him, so I would definitely recommend working with him.
He was creative on the spot, could see user painpoints and improvements, and a good communicator. I learned a lot from the user experience testing with him, so I would definitely recommend working with him.
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About Philippe
FR/DE/EN Content Localization | AI Dubbing | Caption Subtitle SRT | QA
100%
Job Success
Porto-Novo, Benin - 9:10 pm local time
I help businesses, media companies, and content creators localize and adapt content for international audiences in French, German, and English.
With experience in AI dubbing, subtitle creation, SRT editing, linguistic review, and quality assurance, I ensure that content is accurate, natural, and culturally appropriate across languages.
Services I provide:
• Content Localization (French, German, English)
• AI Dubbing Review and Quality Assurance
• Subtitle Creation and Synchronization (SRT)
• Subtitle Editing and Proofreading
• Transcription and Timestamping
• Translation and Adaptation
• Linguistic QA and Content Validation
• Audio and Video Content Review
• Data Annotation and Language Evaluation
I focus on linguistic accuracy, consistency, timing, and user experience to help deliver high-quality multilingual content that engages global audiences.
Why work with me?
• Fluent in French, German, and English
• Detail-oriented and reliable
• Strong quality assurance mindset
• Fast communication and on-time delivery
• Experience with large-scale localization and media projects
If you need a language specialist for localization, AI dubbing, subtitles, SRT files, or multilingual QA, I am ready to support your project.
Steps for completing your project
After purchasing the project, send requirements so Philippe can start the project.
Delivery time starts when Philippe receives requirements from you.
Philippe works on your project following the steps below.
Revisions may occur after the delivery date.
Access to the tools