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You will get English & Spanish Support for your Short Term Rental Airbnb, Booking.com
Project details
NOTE: SEND ME A MESSAGE BEFORE BUYING TO SEE IF I'M A GOOD FIT FOR YOUR NEEDS, THIS IS A VERY PERSONALISED SERVICE. I DON'T TAKE WORK WITHOUT HAVING A FIRST CONVERSATION.
I'm a dedicated Customer Service Representative & Property Manager with +5 years of experience.
The foundation of any short term rental business is reputation, and to achieve having a 5 stars experience great communication is fundamental.
Here are some of the tasks I can take out from your workload:
• Full communication with guests via chat messages, phone, email or social media to give them support before, during and after booking. Including:
- responding to inquiries
- Send welcome messages
- Send check-in and check-out instructions
- Check on them during the stay to see if they need anything
- Asking for reviews
- Leaving reviews
- Pacifying complaints
• Coordination of cleaners, communicating with them to ensure all properties are ready in a timely manner.
• Managing Reservations
• Submitting claims for reimbursements
• Following up on Rental Agreements.
• Reporting to your Property Manager or In Site team of any issue to be addressed properly.
I'm a dedicated Customer Service Representative & Property Manager with +5 years of experience.
The foundation of any short term rental business is reputation, and to achieve having a 5 stars experience great communication is fundamental.
Here are some of the tasks I can take out from your workload:
• Full communication with guests via chat messages, phone, email or social media to give them support before, during and after booking. Including:
- responding to inquiries
- Send welcome messages
- Send check-in and check-out instructions
- Check on them during the stay to see if they need anything
- Asking for reviews
- Leaving reviews
- Pacifying complaints
• Coordination of cleaners, communicating with them to ensure all properties are ready in a timely manner.
• Managing Reservations
• Submitting claims for reimbursements
• Following up on Rental Agreements.
• Reporting to your Property Manager or In Site team of any issue to be addressed properly.
Purpose
BusinessIndustry
Ecommerce, Lifestyle, Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$500
|
Advanced
$2,400
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 8 | 40 | 480 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20
Social Media Replies
+$50
Template Responses Creation
(+ 2 Days)
+$200Frequently asked questions
About Camila
Property and Guest Manager Rock Star + 9 years exp in Hospitality&Tech
Barcelona, Spain - 12:08 pm local time
I’m a hands-on operator who makes things work. I coordinate people, solve issues, and improve processes so operations run smoothly and consistently.
What I bring:
I’ve worked directly with STR properties and international clients, managing day-to-day operations, vendors, and guest experience end to end. On top of that, I’ve worked as a Customer Success Manager at Shiji, managing strategic hotel clients across LATAM, helping them improve adoption, performance, and overall guest experience through technology.
This mix gives me a strong advantage. I understand both the operational reality on the ground and the business side behind it.
Services I offer:
Property & Operations Management
• Co-hosting and full guest communication
• Cleaning and maintenance coordination
• Vendor sourcing, negotiation, and follow-up
• Scheduling and operational oversight
Process & Performance Improvement
• SOP creation and workflow optimization
• Issue prevention and quality control
• Internal reporting and operational tracking
Customer Experience & Reputation
• Guest issue resolution and compensation handling
• Online reputation management and review improvement
• Experience optimization based on real feedback
Technology & Systems Support for Hospitality
• Support businesses in selecting and implementing the right tools based on their operational needs
• Guide onboarding, setup, and day-to-day use of platforms to ensure smooth adoption
• Act as the bridge between operations and tech teams to resolve issues quickly
• Monitor performance and usage to make sure systems are actually delivering value
• Identify gaps or inefficiencies and suggest better tools or improvements
• Provide practical training and ongoing support to teams
Mystery Shopper & Inspections
• On-site or remote audits (properties, shops, services)
• Real experience evaluation
• Detailed reports with clear improvement actions
How I work:
I’m proactive, practical, and results-focused. I don’t overcomplicate things, I take ownership, communicate clearly, and make sure things get done.
I’m comfortable working remotely, managing tasks via email or digital channels, and coordinating across different stakeholders and time zones.
If you need someone reliable who can step in, take control of operations, and improve how things run, I can help.
Steps for completing your project
After purchasing the project, send requirements so Camila can start the project.
Delivery time starts when Camila receives requirements from you.
Camila works on your project following the steps below.
Revisions may occur after the delivery date.
Study
I'll study your business in depth to get familiar with your processes and solve any question before staring. It's important to have feedback on this as soon as possible so everything is solved beforehand and avoid problems on the shifts.
Working hours
I will start the shifts on the pre approved hours.