You will get English/Spanish Virtual Assistance and Customer Support
Project details
I will make your life easier by accomplishing tasks that take up time. I'm a bilingual customer support specialist. I'm service oriented and care about people. One of my best practices is to add a human touch when dealing with customers inquires, leading to connection with the product/service, satisfaction and loyalty. I'll quickly learn your product/services in and outs to provide accurate solutions to your customers.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Medical & Pharmaceutical, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15About Gladys
Virtual Assistant | Operations Support |Strategic & Results- Oriented
Higuey, Dominican Republic - 3:45 am local time
With experience leading support departments, creating SOPs from scratch, and hiring and onboarding teams, I offer more than just administrative help — I bring strategy, structure, and initiative to everything I do.
🔹 Here’s how I can support you:
Inbox & calendar management
Client communication & follow-ups
CRM & database organization
Process documentation (SOPs, playbooks, onboarding)
Data entry & light reporting
Hiring coordination & values-based screening
Light project management & operations support
🔹 What sets me apart:
I reply fast — I used to handle all customer support within 1 hour
I think ahead — my suggestions have helped launch new systems and campaigns
I solve problems others don’t even see — and I fix them permanently
I hire and train teams — and 7 of my hires were promoted under my leadership
I care about values — culture fit matters, and I help build it from the ground up
I’m detail-oriented, tech-savvy, and adaptable to new tools and systems. Whether you need daily support or help building backend systems that scale, I’m here to help you create order and momentum in your business.
Let’s work together to make your day smoother and your business stronger.
📩 Send me a message to get started!
Steps for completing your project
After purchasing the project, send requirements so Gladys can start the project.
Delivery time starts when Gladys receives requirements from you.
Gladys works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery Call
Meet with you to discuss your requirements and expectations.
Gather Information
I'll review with you your list of assignments and product/services and processes info