You will get EU Portuguese customer support
Project details
If you need reliable customer support in European Portuguese, you’re in the right place. I’m a native Portuguese speaker with over 4 years of experience assisting customers at Vodafone Portugal and ONI Telecom. 🇵🇹
I handled communication across multiple channels, delivering clear, calm, and empathetic support even in stressful situations. My work included updating clients on their cases, explaining technical information simply, and ensuring every customer felt supported and informed. 💬
I also worked daily with platforms like Service Now and Remedy, opening and managing tickets, performing initial diagnostics, and escalating issues to the correct teams. This strengthened my problem solving, attention to detail, and expectation management skills. 🧩
Today, I bring the same clarity, patience, and efficiency to my freelance customer support services. Whether you need email, chat, or call based support in native European Portuguese, I’m here to help your customers feel guided, respected, and well taken care of. 🤝
Professional support matters, and I’m ready to represent your brand with the care and quality it deserves. 🌟
I handled communication across multiple channels, delivering clear, calm, and empathetic support even in stressful situations. My work included updating clients on their cases, explaining technical information simply, and ensuring every customer felt supported and informed. 💬
I also worked daily with platforms like Service Now and Remedy, opening and managing tickets, performing initial diagnostics, and escalating issues to the correct teams. This strengthened my problem solving, attention to detail, and expectation management skills. 🧩
Today, I bring the same clarity, patience, and efficiency to my freelance customer support services. Whether you need email, chat, or call based support in native European Portuguese, I’m here to help your customers feel guided, respected, and well taken care of. 🤝
Professional support matters, and I’m ready to represent your brand with the care and quality it deserves. 🌟
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$45
|
Standard
$90
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 2 | 4 | Unlimited |
About Edlise
Social Media Manager & Virtual Assistant
Montijo, Portugal - 12:25 am local time
That’s where I step in. 🚀
I help entrepreneurs and businesses bring structure to their online presence through strategic social media management and reliable virtual support. With a blend of creativity, smart workflow systems, and a deep understanding of how people behave online, I create digital experiences that make audiences feel understood, engaged, and ready to take action. 📈
If you want someone who simply posts content or completes tasks, there are thousands of options. If you want someone who thinks strategically, builds structure, improves performance, supports your daily operations, and communicates with purpose, that’s what I do. 🎯🧩
Client Reviews from Other Freelancing Platforms:
⭐⭐⭐⭐⭐
“Edlise did a fantastic job. Her strategic thinking attention to detail and deep understanding exceeded my expectations and helped get my social media off the ground. She went above and beyond always polite and highly professional. Highly recommended.”
⭐⭐⭐⭐⭐
“Really good job. She went above and beyond and I’m very happy with the work provided.”
⭐⭐⭐⭐⭐
“Edlise solved my issue quickly and more effectively than TikTok’s official support. Extremely helpful professional and clever in handling complex situations. Excellent work.”
⭐⭐⭐⭐⭐
“The presentation looked fantastic. I really loved it. Edlise delivered exactly what I needed and even more. Fast professional and easy to work with.”
⭐⭐⭐⭐⭐
“Great ideas and great execution. I loved the videos she created. Excellent job.”
Steps for completing your project
After purchasing the project, send requirements so Edlise can start the project.
Delivery time starts when Edlise receives requirements from you.
Edlise works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and setup
I review your business, tools, tone of voice, and FAQs so I can respond to your customers in European Portuguese with accuracy and consistency.
Customer support in PT-PT
I handle your customer emails, chats, and tickets in European Portuguese during the agreed hours, solving issues, answering questions, and keeping you updated when needed.