You will get excellent customer service to help you with customer retention.
Project details
Hi. Thanks for taking an interest in my services.
I have about 8 years of experience in customer service. I love helping customers. I saw growth in customer numbers in the businesses I have worked in. This is because of my excellent proactive customer service. Because of 95% customer retention, the businesses I have previously served grew at a high rate. And that meant high ROI for my bosses.
I want to be part of your business success. Customer service is my talent and I serve with passion. My empathy and active listening help the customer feel valued, which in turn helps with customer loyalty. This is key if you think of the high completion facing online businesses. And even if your niche is unique, you want to stay proactive to remain ahead.
Let's have a chat.
I have about 8 years of experience in customer service. I love helping customers. I saw growth in customer numbers in the businesses I have worked in. This is because of my excellent proactive customer service. Because of 95% customer retention, the businesses I have previously served grew at a high rate. And that meant high ROI for my bosses.
I want to be part of your business success. Customer service is my talent and I serve with passion. My empathy and active listening help the customer feel valued, which in turn helps with customer loyalty. This is key if you think of the high completion facing online businesses. And even if your niche is unique, you want to stay proactive to remain ahead.
Let's have a chat.
Industry
Business Services & Consulting, Construction, Ecommerce, Education, Events Planning, Financial Services, Hardware & Electronics, Logistics & Supply Chain Management, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$100
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 20 days |
Number of Hours of Work | 8 | 20 | 80 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | - | |
Live Chat Support | - | - |
Frequently asked questions
About Lydia
VA Personal Assistant/Admin Assistant/Customer Service
Kiambu, Kenya - 9:27 am local time
1. For Personal Assistant:
• Schedule management
• Writing assignments such as briefings and correspondence drafts
• Email management
• Operations management
• Monitoring deadlines and following up
• Meeting and events’ planning and coordination
• Managing invitations and handling stakeholders
• Bookkeeping, budget, and expense reconciliation
• Conducting initial interviews
• Other tasks as assigned, depending on your business type.
2. For Administrative Assistant:
• Communication management
• Inbox management
• Bookkeeping, including invoicing using QuickBooks
• Manage projects using Trello or other software (admin)
• Updating records, documents, or databases
• Helping to keep administrative systems organized
• Website research
• Optimizing blog posts with images, interlinking posts, or updating CTAs
• Managing blog or social media comments
3. For Customer Service:
• Listening to customers and answering product questions
• Taking orders and following up till delivery
• Managing customers’ accounts or contact lists
• Handling returns or complaints
• Managing customer feedback
• Addressing customers’ enquiries and upselling where applicable
• Keeping records of customer interactions
• Managing customer expectations
• Following up leads (from enquiries)
• Adapting to a company's preferences on handling their customers
NB: The above are only samples; I can easily adapt to your specific needs or preferences.
Only send me a text, and I will respond within 24 hours.
Let's chat.
Customer Service Story
One day, a customer entered our office. He inquired about his package, and I went to check with the warehouse. His was one of the dormant accounts, and I had no idea he had ordered some stuff from us. Apparently, he had done so through my boss.
Unfortunately, some of the items were missing, through no fault of ours. He needed to have ordered well in advance to get everything from our supplier in time for him. I tried to explain it to him as clearly as I could, but it was impossible to make him happy. It must have been a good discussion though, for he lingered. In the middle of the conversation, he asked, “Do you know who I am?” This caught me off guard (I was somewhat amused but did my best not to show it).
For your curiosity, he was not a policeman, a politician, or even a board member. But he certainly deserved respect. Why? Because he was one of our customers! Well, he had a good social profile, and he also had this sense of self-importance. Fortunately, my boss came in, in the course of our discussion.
In my career, I have met so many different kinds of people, including different nationalities. I love serving people! What makes my day is seeing that I have helped someone solve a problem. It makes me delighted.
Just as society is made up of different personalities, so are the customers. They are from the same society. Some are very good, very willing to please, and some can be rather difficult, looking forward to making their point; however it comes out. I remember one time a boss told me, “…you talk to So-and-So. I can’t bear talking to her again.” And she was furious. She had just received a call from the So-and-So. I did call the person after some time, only to find there wasn’t a big issue after all.
It seems I could go on and on! Do you need someone to serve your customers (emails and live chat, or even calls)? I will do it for you very happily. It brightens my day to keep customers happy. Talk of customer retention! That is what makes a company grow. How? Give me a chance to tell you. … let’s talk. As a Virtue Assistant in Admin or Customer Service, I will work for you with your customers in mind.
Let's talk.
Steps for completing your project
After purchasing the project, send requirements so Lydia can start the project.
Delivery time starts when Lydia receives requirements from you.
Lydia works on your project following the steps below.
Revisions may occur after the delivery date.
Get hired.
Go through the orientation process.