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You will get Exceptional Customer Service to Wow Your Customers and Grow Your Business
Project details
Experienced Customer Support Specialist with 6+ years delivering outstanding Chat, Email, and Admin support across diverse industries, including logistics, finance, and e-commerce.
Here’s what I can assist you with:
Deliver prompt, friendly customer service through Live Chat or Email Phone.
Resolve order, payment, and account issues accurately.
Manage CRM tools (Zendesk, Intercom) to track customer interactions.
Handle social media inquiries (Facebook, Instagram, LinkedIn).
Respond to reviews and maintain a positive brand reputation.
Assist in processing refunds, returns, and general customer requests.
Provide administrative support: data entry, reporting, and account updates.
Escalate urgent issues promptly and professionally.
When you work with me, you get:
Fast Delivery and Quick Turnarounds.
Clear, Professional Communication.
Customer-First Mindset to Boost Retention.
Organized, Detail-Oriented Execution.
I'm here to help your business thrive by ensuring every customer experience is smooth, positive, and memorable. Let’s connect and make it happen
Here’s what I can assist you with:
Deliver prompt, friendly customer service through Live Chat or Email Phone.
Resolve order, payment, and account issues accurately.
Manage CRM tools (Zendesk, Intercom) to track customer interactions.
Handle social media inquiries (Facebook, Instagram, LinkedIn).
Respond to reviews and maintain a positive brand reputation.
Assist in processing refunds, returns, and general customer requests.
Provide administrative support: data entry, reporting, and account updates.
Escalate urgent issues promptly and professionally.
When you work with me, you get:
Fast Delivery and Quick Turnarounds.
Clear, Professional Communication.
Customer-First Mindset to Boost Retention.
Organized, Detail-Oriented Execution.
I'm here to help your business thrive by ensuring every customer experience is smooth, positive, and memorable. Let’s connect and make it happen
Target Country
Worldwide, United States, United KingdomWhat's included
| Service Tiers |
Starter
$30
|
Standard
$200
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 28 days |
Number of Projects | 1 | 1 | 1 |
General Project Consulting | |||
Define Project Goals | - | - | |
Define Deliverables & KPIs | - | ||
Establish Schedule & Milestones | - | - | |
Risk Management | |||
Resource Management | - | ||
Budget Management | - | ||
Project Reports | |||
Project Diagrams Provided | - | - | - |
About Janet
Customer Support | Email, Phone & Chat Support | Virtual Assistant
Mombasa, Kenya - 9:03 pm local time
Whether you need help responding to tickets, managing support queues, handling inquiries, or keeping your CRM updated, I bring reliability, empathy, and efficiency to every customer interaction.
Are your customers waiting too long for responses? Tired of dropped messages, missed follow-ups, or inconsistent support? I help businesses provide fast, friendly, and professional customer service that builds trust and keeps customers coming back.
How I Can Help:
*Email Support – Timely, professional replies that resolve issues and reflect your brand voice.
* Phone Support – Friendly and confident handling of inbound/outbound calls, order updates, and problem resolution.
*Live Chat Support – Real-time chat support that boosts customer satisfaction and drives conversions.
*CRM Management – Updating customer records, tracking tickets, tagging issues, and escalating when needed.
*Virtual Assistant Support – Admin tasks, scheduling, inbox organization, and customer follow-ups.
Tools & Platforms I Use:
*Customer Support: Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, Tidio, LiveAgent
*CRM & Communication: HubSpot, Pipedrive, Zoho, Gmail, Outlook, Slack, Zoom
*Admin Tools: Google Workspace, Microsoft 365, Calendly, Trello, ClickUp, Notion
What Sets Me Apart:
*6+ years of proven customer service experience across different industries
*Friendly, empathetic tone with a strong focus on customer satisfaction
*Organized, fast learner, and tech-savvy, comfortable with tools, systems, and change
*Consistent with follow-ups, detail-oriented with accurate documentation
*Able to work independently, stay calm under pressure, and handle complex issues
Ready to deliver a better experience to your customers?
Click “Invite to Job” or “Hire Me,” and let’s give your customers the service they deserve.
Steps for completing your project
After purchasing the project, send requirements so Janet can start the project.
Delivery time starts when Janet receives requirements from you.
Janet works on your project following the steps below.
Revisions may occur after the delivery date.
Project Details confirmation
Confirm project details and timelines with the client before starting. Send updates or drafts if necessary (optional depending on project size). Submit the final deliverables for review. Revise if needed (based on client's feedback).