You will get Exceptional Customer Support Specialist for Email, Chat & Ticket Management
Top Rated
Project details
I deliver exceptional customer experiences with reliable and professional customer support services.
I help businesses provide fast, friendly, and efficient support that improves customer satisfaction, strengthens brand loyalty, and increases customer retention. Whether you run an eCommerce store, SaaS business, startup, or service-based company, I can serve as an extension of your team and ensure every customer interaction reflects your brand values.
My services include:
✓ Email Support
✓ Live Chat Support
✓ Ticket Management
✓ Customer Inquiry Resolution
✓ Order Tracking & Updates
✓ Shopify Customer Support
✓ Gorgias Ticket Handling
✓ CRM & Helpdesk Management
✓ Customer Follow-ups
✓ Refund & Return Assistance
✓ Knowledge Base Support
✓ Customer Satisfaction Monitoring
I am experienced in handling customer concerns professionally, resolving issues efficiently, and maintaining clear communication throughout the customer journey. My goal is to help your customers feel heard, valued, and supported while allowing you to focus on growing your business.
Let's work together to create a positive customer experience that keeps customers coming back.
I help businesses provide fast, friendly, and efficient support that improves customer satisfaction, strengthens brand loyalty, and increases customer retention. Whether you run an eCommerce store, SaaS business, startup, or service-based company, I can serve as an extension of your team and ensure every customer interaction reflects your brand values.
My services include:
✓ Email Support
✓ Live Chat Support
✓ Ticket Management
✓ Customer Inquiry Resolution
✓ Order Tracking & Updates
✓ Shopify Customer Support
✓ Gorgias Ticket Handling
✓ CRM & Helpdesk Management
✓ Customer Follow-ups
✓ Refund & Return Assistance
✓ Knowledge Base Support
✓ Customer Satisfaction Monitoring
I am experienced in handling customer concerns professionally, resolving issues efficiently, and maintaining clear communication throughout the customer journey. My goal is to help your customers feel heard, valued, and supported while allowing you to focus on growing your business.
Let's work together to create a positive customer experience that keeps customers coming back.
Language
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$10
|
Advanced
$15
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 2 | 3 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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AM
Adam M.
May 4, 2026
Final Day of payment
AM
Adam M.
Feb 2, 2026
Virtual Assistant for Wedding DJ
Agatha is highly reliable when it comes to executing tasks and following through on assigned work. She’s a fast learner, communicates clearly, and approaches projects with professionalism.
While this particular role wasn’t the right long-term fit for my business needs, I appreciate her contributions and wish her continued success in her future work.
While this particular role wasn’t the right long-term fit for my business needs, I appreciate her contributions and wish her continued success in her future work.
MS
Mercedes S.
Jan 29, 2026
Full Time/ Part-Time - Virtual Assistant
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Abhay P.
Dec 31, 2025
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Torie G.
Dec 1, 2025
Looking for My Ride-or-Die Executive Assistant to Help Build Something Big!
Agatha is wonderful to work with. Super helpful, organized, and proactive. She takes initiative, supports you wherever needed, and makes everything run more smoothly.
About Agatha
Executive Assistant | Customer Support Specialist | ADHD Support
92%
Job Success
Enugu, Nigeria - 10:41 am local time
Are you a founder, executive, or entrepreneur drowning in emails, missed follow-ups, and back-to-back meetings? I help 𝗵𝗶𝗴𝗵-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 run their businesses by handling operations, admin, and client experiences so they can focus on growth.
With 𝟰+ 𝘆𝗲𝗮𝗿𝘀 𝗮𝘀 𝗮𝗻 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁, I have supported busy leaders with full inbox management, calendar management, appointment scheduling, travel coordination, lead generation, CRM management, email marketing campaigns, social media management, and project tracking, all with sharp attention to detail and zero hand-holding required.
I also bring 𝟮+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, managing email, chat, ticketing systems, and order processing for e-commerce and service businesses. My goal is always the same: make every customer feel heard, valued, and retained.
What sets me apart? 𝟭𝟬+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝘁𝗲𝗮𝗰𝗵𝗶𝗻𝗴 shaped me into a communicator who breaks down complex things simply, adapts to any personality, and stays endlessly patient — assets that translate directly into client communication and team collaboration.
I have completed training in 𝗔𝗜 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀, and I actively use tools like Zapier, n8n, HubSpot, Notion, Asana, and more to build workflows that save time and reduce errors. I pick up new tools fast and integrate smoothly into any team setup.
𝗟𝗲𝘁'𝘀 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝗶𝗳 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘄𝗵𝗼 𝘄𝗶𝗹𝗹 𝘁𝗿𝗲𝗮𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗹𝗶𝗸𝗲 𝘁𝗵𝗲𝗶𝗿 𝗼𝘄𝗻. Send me a message, I respond quickly, and I'm ready to start.
Steps for completing your project
After purchasing the project, send requirements so Agatha can start the project.
Delivery time starts when Agatha receives requirements from you.
Agatha works on your project following the steps below.
Revisions may occur after the delivery date.
Introduction
Client introduces his/her business to me, and the tools they use for customer support
Service Delivery
I support the client's customers