You will get Exceptional customer support that will sets your business apart.
Top Rated
Top Rated
Project details
What sets me apart is my ability to maintain calm and organized e-commerce operations during the most chaotic seasons. I handle high-volume queues with speed and accuracy, fix order and shipping issues across platforms like Zendesk, Intercom, Shopify, and WooCommerce, and create efficient workflows that reduce response times. I don’t just answer messages. I prevent escalations, protect your brand reputation, and keep customers happy even during peak holiday demand.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$300
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 3 | 4 | 8 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6
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About Faith Oluchi
Customer Success Manager | HubSpot | Onboarding & Retention Specialist
100%
Job Success
Port Harcourt, Nigeria - 12:03 am local time
I'm Faith, a Customer Success Manager and CRM Operations Specialist with 4+ years of experience driving client onboarding, retention, and lifecycle management across SaaS, healthcare, technology, and service-based businesses. I don't just manage relationships, I build the systems, processes, and touchpoints that make exceptional client experiences repeatable and scalable.
Whether you need someone to own your onboarding program, reduce churn, manage your HubSpot CRM, or build automated workflows that keep clients engaged, I deliver outcomes, not just activity.
What I bring to your business:
✅ Customer Onboarding & Activation — structured onboarding that moves clients from enrollment to full activation within 24 hours, every time
✅ Client Retention & Churn Prevention — proactive at-risk identification, re-engagement workflows, and consistent touchpoint cadences that catch problems before they become cancellations
✅ CRM Administration & HubSpot Management — pipeline setup, contact management, workflow automation, dashboard reporting, and data hygiene across HubSpot, Salesforce, GoHighLevel, and Zendesk
✅ Customer Lifecycle Management — mapping and managing every stage of the client journey from first contact to renewal and advocacy
✅ Workflow & Email Automation — automated onboarding sequences, follow-up workflows, CSAT surveys, and lifecycle triggers that reduce manual work without losing the human touch
✅ Client Relationship Management — high-touch, consistent communication that makes every client feel like your most important one
✅ Process Documentation & SOPs — building the operational backbone that lets your CS team scale without dropping standards
✅ AI-Powered CS Operations — leveraging AI tools to optimize workflows, personalize client communication, and improve team efficiency
Proven results from real client work:
→ $41,000 client pipeline managed across 5 active stages simultaneously
→ 100% deal close rate — 8 clients enrolled, 8 milestones closed, one quarter
→ +233% increase in proactive client outreach through systematic engagement cadences
→ 66.67% form conversion rate — 3× the industry average
→ 134 contacts managed with full CRM visibility and zero stale records
→ 26 logged client touchpoints in 30 days — every interaction tracked, attributed, and actioned
Industries served:
SaaS · Healthcare Technology · E-commerce · Logistics · Financial Services · Education Technology · Service-Based Businesses
Tools I work with daily:
HubSpot · Salesforce · GoHighLevel · Zendesk · Intercom · Gainsight · Gorgias · Zapier · ClickUp · Notion · Google Workspace · Zoom · PandaDoc · ChatGPT · Claude AI · ChurnZero
I hold certifications in HubSpot Customer Success, CCXP, and ITIL Foundation, and I bring the same standard of care to every client I manage: know their name, know their stage, know their next step.
100% Job Success Score · 5-Star Rating · Available for worldwide remote roles
If you're looking for a Customer Success Manager, Client Success Associate, Onboarding Specialist, or CRM Operations Specialist who treats your clients like her own, let's talk.
đź“© Send me a message or click Invite to Job, and I will respond within minutes.
Steps for completing your project
After purchasing the project, send requirements so Faith Oluchi can start the project.
Delivery time starts when Faith Oluchi receives requirements from you.
Faith Oluchi works on your project following the steps below.
Revisions may occur after the delivery date.
Kick-off meeting and Defining Objective
We’ll start with a detailed discussion to understand your specific customer support needs, including the nature of your products or services, and the typical issues they face.